Craft Day Problem
I ordered the Anna G TS Tuesday evening before the midnight launch. I recorded all the shows to watch as I could. About 2:30 that afternoon I checked my order status and there was an entry noting my TS was cancelled then reordered. By that time I guess the TS was on extended delivery. I tried to find out what the cancellation and quick reorder but all customer service could offer was – we don’t know but we corrected it right away.
Yea they corrected it but I have to wait till Aril for my TS after ordering it before craft day? Not great customer service
Sorry for the disappointment with this. I’ll forward your feedback to our leadership teams.
Posted in Customer Service
03.11.18 7:59 PM