I placed an order for item 611-045 Anna Griffin Well Wishes Shaker Die Set. This item is on sale for 44.95. I applied coupon no.189224 and it said it was successfully applied and the amount was deducted on the order review page, but when I hit submit order the final price did not reflect the coupon. I called the customer service no. and they said it would not work with sale items, which i understand. I cancelled the order, but was curious if I put it back in my cart if it would reflect the discount on the review order page again. I went through the checkout process up to the review page and it still says the discount applies. I think this is very deceptive, if the coupon doesn’t work with the item you’re purchasing, it should tell you up front, before you submit the order. Thank you for listening.
Krissy, Thanks so much for your help. I just submitted the order and the coupon worked! I want you all to know how much I appreciate HSN. You have always been very generous with your coupon policy, more so than any company, online or brick and mortar. I love the products you offer and the money you save me. Customer service is always great, but you guys on the community are clearly the A-Team of C.S.!! Thanks Again. possum29
I’m really sorry @possum29 to hear the coupon was giving you difficulties. I just looked into the item and the coupon and it should have applied. If you’d like to order the item still, go ahead and do so and I’ll be more than happy to apply to coupon for you.
Posted in Customer Service
05.25.18 5:42 PM