CHATTED WITH REP WHO PROMISED REFUND, WAITED FOR A MONTH, NOTHING, PLEASE HELP
I had the worst experience ever with one particular product. I ordered the Too faced rainbow strobe highlighter and it came broken. This didn’t just happen once or twice or even three times. This happened over and over til I had to give up. Every single one of them arrived shattered in a million pieces. If you look at that item on here you’ll see COUNTLESS reviews for this same problem. Last time I checked there was only 1 positive review for one that didn’t break. Anyway, I had to chat with cs numerous times. To make sure refunds were going through and also so that I wasn’t charged return shipping. So the last time I chatted with cs about refunds that were not showing up they said it was because I did put more than one product in the return box and when they had to be put in manually it would take longer. They asked me to give it 3 to 5 more business days and it should credit, but if it didn’t then I should reach out to cs again and they would take care of it. That was WEEKS ago. I asked if my chat would be on file in case I needed to reference it and she assured me that it would be and if I had to reach out again then it would be taken care of immediately. So I waited as long as possible. It still says “returned” for 2 of the strobe highlights but on my flexpay have NOT been refunded and it should say 0.00 for amount owed and it doesn’t. Also, in this return I had the rainbow strobe brush. This brush was made SPECIFICALLY for the highlighter and obviously since I returned all the highlighters for being shattered, the brush would do me no good. So I checked on all this tonight and most of my returns have been successfully completed. I kept several items that I’m paying on. I order FREQUENTLY and would love to continue doing so, but if you check my account I haven’t placed any more orders because I don’t want to have to worry about this situation happening again. I also have way too man open flex pays because of all the legitimate ones, and the THREE that should be taken care of. You can see “returned”if you look at these orders for the remaining 2 strobe highlighters that haven’t been fixed.
I don’t want to and should not have to continue being worried and continue checking on something that isn’t being taken care of. The next round of flex pay is coming out in about a week for all these things and obviously I’m waiting for a REFUND and not another CHARGE for items I don’t have. The bottom line is I just need someone to help me and make this right. It was bad enough getting broken after broken after broken items. But the fact that I’m still being charged and responsible for things I returned a long time ago. I just want what was promised to me. A refund on the 2 flex pays I’ve alredy paid on THREE items I returned. I returned FOUR in one box and received the credit for one of the items in the box.
So if someone could follow through on what I was promised…..a refund of the 3 items I returned. 2 rainbow strobe highlighters and 1 rainbow strobe highlighting brush. Also make sure any returned shipping fees are waived since this particular return has nothing to do with it being my fault. I wouldn’t have returned them at all if there was no problem. Look at just the amount of time I’ve spent writing this out…….PLEASE FIX THIS.
Please look into why I’m also receiving these emails!!! It’s personal, but now I’m checking every returned item, as I’ve sent several back and nothing has been credited.
@brianajb, you should be all set. I’ve issued 2 refunds of $7.95 for two EZ Return Label. I also issued a refund of $17.10 for the exchanged order you returned with the original. I’ve moved your 3rd FlexPay for that order to 5/27 to ensure you won’t be charged while we are in the process of cancelling the FlexPays for that order. Please allow your bank 3-5 days to reflect these funds.
Posted in Customer Service
04.17.18 12:19 AM