I was charged twice for one item and the charges weren’t even the same amount. The first charge was for the item, taxes and shipping and the second charge was for $10 more. Why did this happen?
HSN charged me the full price of a MacBook ON TOP of 1 of the 6 easy payments. I didn’t authorize 2 charges, and definitely don’t have money to be paying full price for a MacBook. I’m livid.
That’s a great question @asheliz! When an order is placed using a coupon or any promotion, we authorize the amount of the purchase including any discounts (as most of our promotions roll over to the next purchase that same day). Once the order processes, the authorization will release itself from your account (time frame is dependent upon your financial institution) and you’ll see the actual charge for the first FlexPay on your order.
I hope this helps!
Posted in Customer Service
03.27.18 6:22 AM