Charged Return Shipping for Exchange of Damaged Item
Hi, why was I charged $6.95 for returning an item that arrived damaged? I purchased the Becca kit and it arrived damaged, so I returned it to exchange for a new kit. I had to do this twice because two of the original orders, the same palette arrived damaged.
Interesting they didnt refund your money but gave you "Spendable KA$h" I would want my money back.. not money to spend on another object. Hope they dont do that to me.
I have changed my payment method but it still will not let me checkout can you please help me
**Edited by HSN: Removed personal phone number to comply with HSN Community Guidelines.**
Hello @mko10207, I apologize that the damaged returns charged s&h. I have entered $13.90 in Spendable KA$H to your account today to offset these charges. This credit can be used on any order placed before 12/13/15.
Posted in Customer Service
10.18.15 11:55 PM