Change in fabric, can I get a free exchange please!
I recently ordered 2 pairs of iman jeans in my regular size – the same size I’ve ordered iman jeans in previously.
However when I received the 2 new pairs, I was surprised to find the fit too small! I compared the fabric label with the pair I bought a few months ago – and it’s a different fabric!! Looks like you have changed the fabric on the pants in certain colors and this wasn’t mentioned by the hosts when it was presented on tv. This is rather misleading for those of us who have been buying iman for a while!
Can I please get free shipping to return these and get the next size up? Thanks in advance.
It was my pleasure! 🙂
Yes, you can use the UPS slip to return the jeans.
Oh, I’m sorry the sizing wasn’t what you expected. I see the smokey grey ordered in August, was also made in the stretch twill fabric. I have always found it best to check the fabrication specs on the product page for reference.
I went ahead and overrode the EZ Return label and processed the exchange for the Jet Black and Alpine Green jeans. You should receive it in 3 to 7 business days. The original set has to be returned within 15 days from today. I hope the new size is a perfect fit. Have a great evening. 🙂
Thank you for such a speedy response!
And for taking care of this, I really appreciate you already placing the order for new ones.
I will return the jeans tomorrow – which label do I use? The UPS one that came with my order slip?
Posted in Customer Service
11.02.17 5:01 PM