Can't load items from my cart to see or purchase in the app
Out of the blue after using the HSN mobile app for years with absolutely no issues with ordering items, for the last month, when I click on my cart, I only get the same message that says “HSN will be back shortly, watch HSN live”
I’ve done everything, uninstall, reinstall, restart phone, shut down and restart phone, clear cache. Nothing is making a difference! Please help. I have a Samsung 22 ultra.
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Moderator- 1 month ago
@coloradogirlie, I am so incredibly sorry for the frustration this has caused, especially since you have been a loyal user of the HSN mobile app for years without any issues! It is completely understandable how annoying it is to suddenly be blocked from your cart for an entire month, and I truly appreciate your patience with us.
Please accept my sincere apologies for both the late response and the disruptive experience you’ve had while trying to utilize your cart.
It sounds like you have already done a fantastic job running through all the right troubleshooting steps, from clearing the cache to reinstalling the app. Since those didn’t work, I want to make sure our technical team looks into this right away.
Is that same error message still popping up for you today? If so, could you please reply with your current Android version or any other specific details about your Samsung Galaxy S22 Ultra setup? That information will be incredibly helpful for me to pass along so our mobile team.
We look forward to hearing from you!
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Hi Jordan, thank you very much for replying back to my customer service post so quickly and meaningfully. As a long term customer, I appreciated your reply. I was just getting to reply back to you because since your reply, morning has changed. I finally got all the information together that you requested. I I thought I’d check one last time to see if my cart would load up, and to my total surprise, it loaded. I feel like I need to go back and try it several times just to make sure it will load repeatedly and that it loading this time wasn’t a one off! Before I do, I wanted to send you a response to say thank you and the team who worked on my issue and got it resolved. If you don’t hear back from me, all is well!!!
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Posted in Customer Service
3 Replies
4 weeks ago
2 Participants