cancellation process is ridiculous
Closed my account today. The canellation process is unrealistic and a joke. Items ordered yesterday (<24 hours ago) were "in process" immediately, hmmmm. And an item to ship April 11 was also "in packaging". What a rip. Now I will have to send them all back.
I wish HSN would stop playing games with the orders- they are not packaged within minutes for petes sake- and allow cancellation more easily and within a reasonable amount of time like QVC does.
I agree. The process is not good. The system not only does not allow you to cancel (and thus avoid a number of returns in the future), but they don’t allow you to edit either if you accidentally chose the wrong color or, upon hearing more on a presentation, you figure you better size up or down, etc.
Then, the item hits packaging where it sits for days on end.
Inflexible and slow.
As for other online retail services that don’t allow cancellations, other retail services aren’t massive television shopping networks, which is a whole different ball game.
The part that gets me is how long until the charge auth takes to release when you do cancel an order. I bought a camera on the 10th, saw one that I likes better for a lower price like 10-20 mins later so I canceled the 1 (mind you on the 10th) – charge auth was just released on my HSN card TODAY – 8 days, and nope not a new card holder. But the money is back now and it’s all good I guess. I do wish you had a little more time to cancel, but it would take longer to get things shipped then.
As for packaged in mins – I ordered the Scan & Cut Tuesday night at 11:30 PM – shipped out yesterday, got it this afternoon.
Not always the case, something seem to take forever.
Many retailers do not allow cancellations a all. The time to decide on a purchase is before you add it to your cart and before you confirm the order. It is not up to KSN or any other retailer to wait around to see if you have buyer’s remorse.
Okay cancel my order, and then went with
Lancôme item number 448-659 Lancôme Advanced Genifique 3.38 fl. oz.
also the day and night cream AS
item number 241-726 2.6 oz. Rénergie Lift Multi-Action Face Cream SPF 15 AS
item number 218-839 Lancôme Rénergie Lift Multi-Action Night Cream 2.6 oz. Auto-Ship®
a lot more then the TS. Oh well need something
The TS is a serum not a face cream and a night gel. Serums go on first followed by a face cream. There is also a deluxe sample of Genifique serum included. For your age I don’t really think this TS is the best product for you. If you want to stick with Lancome, I would recommend Genifique products, serum/concentrate, eye and face creams (which are not currently available here). You might want to look at M. Asam Vinogold 339-426 or a retinol line. Since you are not currently using a skin care regime, you want to keep it simple.
Posted in Customer Service
01.08.16 3:54 PM