I placed an order a few days ago and immediately canceled it. While I realize that there is always a preauthorization, since it has been a few days, I expect the bank (HSN credit card) to release the funds back in a timely manner. This is absolutely ridiculous that I was told by three different agents that they will not release the funds for TEN days, EVEN though they see that the order was canceled. I will be filing a complaint with the BBB on the collection/refund practices.
, I’m very sorry to see this. Most banks release the hold after 72 business hours. Please remember the holiday will delay everything by a day. I looked into your order and see that there is a reverse authorization is pending. This means we have notified the bank that we’re not taking the funds. They may or may not release these funds prior to their standard time frame for releasing funds depending on their policy.
Hello 4kitties! Oh boy… that sounds like quite a task! I can only imagine the work you have to put in for cleaning all of those windows! You’re a role model for us all :smileyhappy:
Congrats to you leicarose
Any chance you can post up some pictures of your new scan n cut2. I corresponded with Customer service of the manufacture of these scan n cuts. I asked about hooking it up directly to the computer. The usb cable would be a standard usb cable and you have to purchase one separately. I am curious what extras did you get with this machine?
When you get a chance can you post up some practice scans. I am going to send you an Email.
I also printed out some dark brown paper from my word program on to printer copy paper and then stamped it with a stamp using black ink. My machine Cm550DX older model could see it. When I went in to set it up to cut it out. Then the ink design did lose its color and showed the outline of the design but the center was very pale. However it did cut it out. It did a great job.
I did not do an intricate cut just the scanned it in on direct cut. It cut it out very nicely and it looked like I cut the paper and then just stamped it. However it really looked like a really good photo copy of my stamp. I do understand the difference of the RGB with your new machine and my machine. Cool.
So when you get it set up and running please post up lots of pictures so we all can see how it looks and works.
Really would love to see what you create.
Your HSN friend,
My S&C2 – 650 model came in yesterday! But didn’t get a chance to play – hopefully tonight.
Now I have 2 cutters I have to sell! 🙂
I’m sure those who ordered will love the new machine. The first version was awesome as well. If some didn’t find it ‘perfect’ – well, NO cutter out there IS ‘perfect’ in doing everything – I know – I have them all – and up to 24" wide!
I have to do some updates first – I hope it goes smoothly.
I’m sure the S&C will be back soon.
As for the 650 (which they say is ‘dealer only’) – my dealer ordered quite a few and only got 2 in!!!!
So they are popular!
Let’s see how these new Version 2 machines scan!
I’m still waiting for the large bases for the Silhouette Curio to be in stock. Been pushed from August to October. Wish companies wouldn’t lure us all in so quickly – then disappoint us!
Posted in Customer Service
09.12.15 11:25 AM