Buyer Beware!!! No such thing as 30 day return.
I have submitted 3 returns in the past 3 months and have bought over 30 items easy per month. I have yet to receive full refund for example I purchased an item 501-471 on 7/28/17. I tried it and the product did not work as shown so I returned it and received a partial refund on 8/8/17 that is clearly under 30 days.
So please beware of what is purchased no matter when shipping will always be deducted. Everyone is also penalized by cancellation if they return more than ? products but they will not state how many. But on TV they encourage every time to order it, try it, and return it (Easy Return) within 30 days for a full refund. Sometimes they do not have a code # for the reason of return on the return slip. Just thought I should share this information with all of you before you find yourself in this situation.
Hi @poochers59, I’m sorry to hear there are concerns regarding your returns. Let me begin by explaining that the age of the order does not affect the amount of money you receive as a refund. We will gladly cover return shipping if you receive a damaged or defective item. Certainly you always have the option to return an item on your own using the courier of your choice if you find it to be a cheaper option than using the EZ Return Label. We’re always here if you have questions regarding a refund, you can reach out to us anytime for assistance.
What happened to being satisfied with the product. If the product fails to do as you state then what? Do we just keep it and hope that the next one will? Thanks for the advise and I will pay for shipping but I hope that there won’t be a need to. How many returns can be made before being cancelled and does that expire at any time? For example after a year so.
If you have not received a letter regarding your returns then you don’t have any reason to worry.
Posted in Customer Service
08.11.17 5:24 AM