Buy More Save More shipping is not working again.
Tried to place an order online and the “buy more save more” shipping not working. So I called and the rep supposedly adjusted it because she said there was a “glitch” just looked at my order and all full price shipping for each item. So frustrating I don’t have time to chase these problems continually with my orders. Buyers beware of this issue. It was going on yesterday also.
HSN isn’t offering the buy one get reduced shipping anymore. They don’t announce it because they know everyone will be upset. Last night I purchased some Perlier and then put some other beauty products in my cart and they all had full price shipping. If you notice on the item page it doesn’t offer it and the same is true for jewelry and clothing I believe.
I believe they may discontinue the buy more and save program when they are offering promos like the current one. I just checked some items in my favorites. The jewelry is showing the buy one and save message, but fashion isn’t. The current promo is free shipping on any fashion purchase of $99 or more. That promo is on the pages it applies to instead of the buy more and save.
I just checked some beauty products and they have the buy more and save on the product pages. It’s listed on the TS for today. The Buy More and Save offer (which you can find detailed out by clicking on that offer on the item page) says that they charge the full shipping at purchase and then adjust it when everything closes at midnight. You do have to pay the highest individual shipping in full and get the 1/2 price on the others.
My experience has been that as long as I buy multiple items in a single purchase, I get the 1/2 price shipping immediately. If I buy an item here and an item there in separate purchases or if I buy an item with a higher shipping later, it gets fixed when they actually settle the charge.
Too many problems with HSN…shop elsewhere! Better prices are out there anyway, you just have to take a little time to find them!
Hi Ryan, the order was placed for me by my fiance for a gift. The order #s are: ***
***EDITED BY HSN: For your security never post order or account info***
@orbitjenn, I’m sorry I missed your reply. I looked into these orders for you. I’m sorry you didn’t get the Buy more and Save promotion on those orders. Would you like the $4.50 back to the original method of payment or would you prefer it in Spendable Ka$h?
@orbitjenn, I’m very sorry to see you were given incorrect information. When I looked into this I was only able to find one item that qualified for the Buy More and Save promotion and it looks like the discount was applied. If I’m missing an order, please let me know so I can issue you a refund for the difference.
Posted in Customer Service
08.09.17 11:06 AM