Broken Wet Emptied Mess Recieved
Hi, I rec’d 5 of item 337-949 Perlier Hydrozone Cleansing Water which had been on extended order since 10/19 for me today. The box was soaking wet and when I opened it up 2 of the bottles are broken and the contents & Bottle spout are broken which explains why I got a wet broken up box delivered today. Please help. It looks like I have 3 bottles that I am hoping will work since they are all sealed individually in plastic it would be hard to tell but the last 2 you can see the spout broken off and of course the bottle totally leaked out empty. Thank you for your help. I was looking forward to these 5 bottles 🙂
Waiting on a reply please??? 2 of the bottles are broken & totally empty. Thank you
Hello, @tamrick! I’m truly sorry that some of your Cleansing Micellar Water bottles arrived broken. While these are no longer available to replace, I have issued you a full refund. No return is needed, you can discard the two broken bottles. Rest assured, you will see this refund back on your original method of payment within 72 hours.
Thank you very much for taking care of this situation. Have a great day 🙂
Posted in Customer Service
11.09.17 7:02 PM