bonus buy confussion.
I ordered two products from too faced. One was the brow-nie pencil and then I ordered a 3 piece natural eye kit. When I ordered the 3 piece kit it had said Bonus Buy on the top of it. So I had thought that it was a qualifying item for the bonus buy $10 discount because it said bonus buy on it. When I called customer service to find out why it didnt take off the discount she said that it meant that I had to buy this item and receive $10 off the too faced flush blush. The flush blush did not have a bonus buy on the item but this 3 piece kit did. I found that it is very confusing when products, sales and promotions are not correctly advertised or promoted. I ultimately canceled my order for the 3 piece kit because I was extremely frustrated with the customer service rep that I spoke with and because I was not able to receive the bonus buy discount. I really hope that HSN will pay more attention to there signs they place online and place them on the correct products and make it easier to understand there policies.
I’m so sorry for the confusion and disappointment regarding the promotion. Thank you for your feedback.
Posted in Customer Service
12.10.16 6:05 AM