Beauty items not shipping
I placed 2 orders 152*******, 152******* on 7/16 and a week later, they still haven’t shipped. I called cs and it seems there was some internal problem. No one can give me a firm ship date… needed the items for a trip. Thanks for any update or shipping info.
**** Edited By HSN – Removed Personal Information ****
Can you please help me ? Item # 546-597 never shipped from order placed on 7/16. I called CS a couple days ago and order was credited. (Reason code … CS used I returned item??? No I didn’t… it never shipped!
I used $10 spendable cash on that order. CS said spendable cash would put back in my acct. So far nothing in my acct. I have to say my experience with HSN is not good. Everything is different (higher prices, longer lead times, poor communication) and no one seems to care. I was hoping to use the $10 this weekend for DG2 … looks like it won’t happen. Thank you for anything you can do to get my spendable cash back.
Posted in Customer Service
07.28.18 2:14 PM