Autoship Order Stuck In "Packaging"
My autoship for my Andrew Lessman Secure Meal Replacement has been stuck in “Packaging” ALL WEEK. It processed on Monday which was the shipment date and was STUCK in “Packaging” Tuesday, Wednesday, and Thursday. Right now, it is Friday morning, and it still says “Packaging”.
Normally this would have shipped out on Tuesday or Wednesday and I would be receiving it by today (Friday), being that I live in Middle TN and this autoship order ALWAYS comes from the Piney Flats, TN warehouse, but I will not receive it today simply because someone in the Piney Flat, TN warehouse has MESSED UP and OVERLOOKED my autoship order. This is UNACCEPTABLE!!! This happens from time to time, but when it does, it’s so aggravating!!! By the time I receive it next week, I will have ALREADY ran out of it!!!
And don’t give me “The order hasn’t updated yet.” I know when this autoship order is shipped to me because I am a UPS My Choice Member, and when it gets a UPS label with a tracking number, it shows under, “Manage Home Deliveries” after I sign into my UPS account online. It’s not there yet, which means it STILL (has no tracking number) and STILL (has not shipped out yet).
Being that this is an AUTOSHIP order, one would think it would take priority over other regular orders made by other customers, but it does not apparently!!! What’s the point of having something on AUTOSHIP if it’s not going to SHIP OUT ON TIME for me to have it ON TIME!!! (This is what’s UNACCEPTABLE HSN!!!)
- This topic was modified 2 months, 1 week ago by tongl.
@tongl, sorry to hear about your disappointment with your recent AutoShip shipment! I’ve reviewed the order and it is still on schedule to arrive by your expected delivery date of 04/11/2019. As soon as it leaves our warehouse, we’ll notify you via email with your tracking info!
Wow! I’m so glad that I’m going to be getting this on the LAST DAY POSSIBLE – GOOD JOB HSN!!!
A typical STOCK ANSWER!!! You can do better than that! Call the Piney Flats, TN warehouse to see what’s going on!!! Other people are complaining of their orders being stuck in packaging for 2 weeks on this forum!!! Is this a repeat of the October 2016 delayed shipping fiasco where people’s orders were stuck in “Packaging” for days and weeks on end? I had to wait over 3 1/2 weeks do get this particular autoship item then!!!
It should have shipped already!!! (It”s had THE PAST 3 DAYS to ship out !!!) This is unacceptable and ridiculous!!! This is day 4! Will it ship out today? It better!!!
This is an AUTOSHIP order that should take PRIORITY and ship the very next day after it has been processed!!! It should have at least shipped out Wednesday which was 2 days after this autoship order processed! It is now Friday – 4 days after this autoship order processed!!! What is going on?!!
Please forward my message to someone who can do something about this!!! Something is going wrong at the Piney Flats, TN warehouse!!!
Posted in Customer Service
2 months ago