Autoship Order stuck in "Packaging"
The shipping date for my Andrew Lessman Secure Complete Meal Replacement drink was this Monday, February the 12th. It usually ships out within the next 2 days, but it has not shipped out yet. It did not ship out Tuesday or Wednesday, and it still hasn’t shipped out today (Thursday). This is unacceptable especially for an autoship item. Normally, I would have it by tomorrow which is Friday because I live in middle TN and the HSN warehouse it always come from is the Piney Flats Tennessee warehouse.
This happens from time to time with my autoship orders where it sits in your warehouse for several days before shipping out and it is so aggravating when it does!!! I depend on this particular item because I basically have to be on a liquid diet because of my colon problem and if it doesn’t ship out today, that means I won’t be getting it till Monday. Is there anything you can do to keep these delays in shipping on autoship orders from happening? (Someone in the Piney Flats Tennessee warehouse is not doing their job!!! I’ m tired of this happening!)
I’m so sorry to see that it is taking longer than normal to receive your AutoShip @tongl. I just took a look at your order and see that it has shipped. I know that it took a little longer than normal to get your product shipped to you and will forward your concern on.
Posted in Customer Service
02.15.18 9:07 PM