Anyone else having trouble with UPS Mail Innovations Expedited slow shipping?
Hi all, It seems like HSN is now using UPS Mail Innovations Expedited instead of Sure Post. This is as slow as it gets. The word Expedited means to make (an action or process) happen sooner or be accomplished more quickly. Not so. I get tracking from UPS saying my package has been sent to my local post office and will be delivered on a specific day and this never happens. If I call UPS they tell me it must be lost, I call USPS they say they never got it and then maybe it shows up a few days later. At least with Sure Post when the tracking said it was coming it came. I like to know where my packages are not have to track them down. EXPEDITED takes way longer than 3 to 7 days. Anyone else having this problem? Thanks and have a great day.
- This topic was modified 2 months, 4 weeks ago by KP33.
Same thing is happening to me, ordered on the 18th of January and still tracking it. HSN said it was delivered on the 23rd of of January , nothing was delivered on that day, someone is always at home. Just fed up with HSN now. They still owe me spendable Ka$h and refusing to acknowledged it.
PONY EXPRESS MIGHT BE FASTER; it really feels like it takes f-o-r-e-v-e-r…..
I too have noticed a huge difference in order processing and shipping since HSN merged with QVC, who are notoriously slow for processing and shipping orders. HSN orders used to arrive so much quicker than they do now and the tracking is confusing. I had an order that showed delivered, but I had been home all day and it did not arrive, when I inquired about it, it showed they delivered it to a dock – I can assure you I do not have a dock at my house! HAHA… turns out the status was from UPS to USPS, the package arrived the next day, but it is a like a fire drill trying to keep track of who has your packages….
Posted in Customer Service
02.01.19 12:57 PM