Another flex pay hold issue
Order placed 12/14 all on flex pay. Had 1 item cancelled by HSN saying I / it didn’t qualify for flex pay, AFTER an authorization hold was placed on my account. I called immediately and your customer service told me a request for release of funds was submitted to my bank immediately following their cancellation. I’ve been checking with my bank daily, and as of an hour ago, the charges are still pending and my bank says they have not received anything from HSN authorizing or requesting release. Not sure what’s going on but By the looks of this board, this is all too common. I NEED my money. I’m hoping this post is adequate for resolution, otherwise, I will be forced to reach out to regulatory agencies for assistance with your compliance / non-compliance, as required.
I am so sorry to hear that your order was canceled this close to the holiday, @sraybeilsel. I’ve sent an electronic request to your financial institution regarding the authorization on your account. The time frame as to when the funds become available is ultimately up to their release of funds process.
Posted in Customer Service
12.20.18 2:31 PM