Andrew Lessman product shipping delays
I ordered a few items Oct 2 and they are still showing as packaging 9 days later. When can I expect to receive these? I realize they’re just vitamins to HSN, but I need these…ty
Any vitamins you order today are on extended delivery. I just ordered the TS and it says expect to receive them on 11/08.
I have not received my orders and yet the charges are on my bill.
Now he is on again today still selling more products and no mention of shipping issues. I would llike to buy some products today but am now to hesitant to buy not only his products but from HSN at all.
I just spoke with a customer service representative and her supervisor about my Andrew Lessman autoship order that was suppose to ship out last Monday October the 3rd which I have still not received yet and still has not shipped out. She mentioned nothing about Hurricane Matthew – My Andrew Lessman autoship orders always come from Piney Flats, TN warehouse which is in eastern TN and was not affected by Hurricane Matthew anyway.
The supervisor told me they are doing some major consolidating of warehouses in the eastern United States area – she mentioned the Roanoke, Virginia and Piney Flats, TN warehouses. They are trying to consolidate most of the merchandise into the Piney Flats, TN warehouse if I understood her right. This is causing a major backlog of orders because they’re in the midst of stacking a lot of additional merchandise into one warehouse so that the orders will become more automated and faster in the future. They apparently can’t get to a lot of orders right now because they are too busy consolidating warehouses. She was also told not to do any exchanges or new orders for items customers haven’t received yet because it will just create a greater backlog of orders.
This is what I posted in the thread, Keep Up The Good Work!!!! :
HSN, can you please ship my autoshipment for my Andrew Lessman Secure Complete Meal Replacement (Protein Drink) from a different warehouse? It looks like the ladies on this thread are having better luck than me!!! My autoshipment for my Andrew Lessman Secure protein drink was suppose to ship out last Monday the 3rd which was the shipment date – it has not shipped out yet. It’s still stuck in “Packaging” status. It is always shipped from the Piney Flats, TN warehouse and I live in middle TN. How about having it shipped from the Roanoke, Virginia warehouse or any other warehouse for that matter? I’m getting desperate! I’ve ran out of it! Please issue a ticket for my autoship order to be released even if it has to be shipped from a different warehouse!!! Please!!! I’m very dissappointed in HSN right now! My autoship order should have taken priority over any other type of orders from other customers, but, it did not!!! HSN should have contingency plans in place for orders to be shipped from other warehouses if there are problems with certain warehouses as I know there is with the the Piney Flats, TN warehouse.
It is not fair for other people to get their orders and then people like me not getting their orders because of a particular warehouse having problems. Have my Andrew Lessman drink shipped from another warehouse. Why can’t you do that? It was suppose to ship out 10 days ago! I’ve waited long enough!!!
Also, My 2nd Post in that thread:
Thanks @hsn_kyle for your reply, but, this is so unfair to wait for an autoshipment from Andrew Lessman to ship out! If it had been shipped by regular mail (without being shipped by air) from Andrew Lessman’s warehouse in Nevada, I would of had it a few days ago. This is so unfair that others are receiving their orders and the people that receive their orders from the HSN Piney Flats, TN warehouse have to wait and wait!!! Not fair at all! And mine is an autoship order. There are people that depend on the autoshipment of the Andrew Lessman products for their health! And the ones that receive the Andrew Lessman products from Piney Flats, TN just have to do without? That’s not right!!! I wonder what Andrew Lessman would think about this?!?! If you have an autoshipment of an Andrew Lessman product that has to come from the Piney Flats, TN warehouse, you’re out of luck! You’ll just have to do without!
I agree. HSN shipping has gone from bad to worse. They don’t care as soon as it says packaging they can charge your card. So they have their money collecting interest and they could care less how long the customer has to wait. And if call and ask they are either rude or pretend not to know anything.
Same here… I ordered Oct 2 as well, nothing yet. My mom really needs one of these products.
Posted in Customer Service
10.17.16 12:03 AM