After all this waiting… HSN is shipping SUREPOST?????
I finally received a notice that my Craft Day orders are being shipped. I was so happy! But then I went and tracked the order and discovered that the order has not actually moved to a shipping facility… and that when it does, it will be sent UPS SUREPOST. :smileymad:
Basically, HSN has made us wait weeks for our orders and then, when they finally get around to shipping them, they sent them to us via the slowest and cheapest way possible. At the very least, they should have sent them UPS Ground. Surepost adds at least another few days to my delivery times, and in this case means I won’t be at home to receive my orders and will have to try to find a sympathetic friend to go to my house and pick them up for me… and I won’t be able to open them or use them at all because I will be out of state for an extended period of time. I had planned to bring my Craft Day purchases with me so I could use them to make my Christmas cards, but unless HSN is kind enough to upgrade my shipping for me so I can receive my items before I leave, that won’t be happening.
I am so disappointed that HSN is shipping via Surepost, as I honestly thought they would try to make up for the ridiculously late shipping by trying to get our packages to us as quickly as possible. Amazon gets our packages to us in two days — and delivers same day or next day for free in many areas of the country. I think in this situation, HSN should have stepped up to the plate and upgraded all of our shipping so we would receive our orders within a few days, not used Surepost which adds extra delivery days.
I hope someone from Customer Service can help with this. I really need my orders so I can take them with me! I have been trying my best to be patient and understanding, and the Customer Service reps with whom I have spoken and chatted have been very nice and sympathetic — and I know they don’t make the shipping decisions for HSN — but that doesn’t solve my problems or the problems of all of us who have been impacted by the shipping delays.
PLEASE HELP, HSN!!!
The only difference I see in surepost is that it is one day later thank ups direct delivery. And usually I can wait an extra day on what I order.
I hate Sure post, I quit buying from Amazon because of Sure Post and now HSN is using it. My tracking show it came to my town on Mondat and it was delivered 3 days later by sSure Post
Thank you for checking on this so quickly, Ryan — I really appreciate it!
If the package will be here on Wednesday, I will try to wait for it to arrive before I leave. I had planned to leave in the morning but I can wait until afternoon if I know the package is coming. Is it still coming Surepost? The tracking information on my order page must be wrong because it’s still not showing that UPS has the package — which would mean there would be no way it would reach me in time — so I’m hoping you have different information than I do. If there is a different tracking number, can you send it to me?
Thanks again, Ryan — I’m sorry to be such a nuisance but there isn’t anyone who can pick up the package for me so I’m very worried about it.
oh oh, evine has lost my business cause their shipping fees are so high, no discounts, and then the mailman jammed 4 paper thin plastic bags containing 5 articles of clothing in them. They arent that wrinkled if u purchase at a resale shop!!!! lol They are all making $ on shipping now too!! I sent a scarf in bag to a friend, heavier than clothing & 1st class cost $2.30!! She got it in 3 days. And these companies get a bulk rate to boot. I have begun ordering from other places. Just google what i want, and most places now offer FREE shipping for over $50. Only qvc, hsn & evine charge like that. Guess we must pay for their air time on tv.
Well, it’s Monday and although my orders have listed as “shipped” for days now, the actual shipping status is that a SHIPPING LABEL HAS BEEN CREATED.
The package has NOT gotten to UPS yet, so there is no reason why HSN can’t upgrade my shipping for me so I will have my package by Wednesday — when I will be leaving to go out of state.
If HSN can’t upgrade the shipping, what am I supposed to do? I can’t very well leave a package sitting on my porch for months! I really want the items I ordered, but I am so disappointed in the way HSN is handling this shipping issue.
UPDATE: I just checked my tracking information and it looks like all of my items are being shipped in one big box — but the status is still that a shipping label has been created but UPS still has not received the package.
Is there any way that HSN can upgrade the shipping speed of my package from the painfully slow Surepost so I will receive it before I leave the state on Wednesday? I really need these items and would not have ordered them from HSN if I had known in advance about this very long shipping delay.
Please let me know if you can help me.
This coupon did NOT cancel out my free shipping.
$10 off $20
Coupon 161171 can be used on only one item and can only be used once by its recipient and is valid for selected customers only. This coupon is valid for $10 off your purchase of $20 or more from HSN TV, HSN2, HSN.com, HSN Mobile or HSN Shop By Remote (where available). Coupon number is non-transferable. Coupons must be applied when order is placed. Excludes shipping & handling, sales tax, Todays Special, This Day Only offers, and clearance items and can only be applied to the first shipment of AutoShip items. The use of this coupon may disqualify the order from inclusion in other promotional offers or discounts. Coupons cannot be applied to or combined with other coupons. Coupon is not valid for Charitable Contributions, HSN Gift Cards or Wines and Alcohol, Selected Footwear, iRobot Roomba 880, Dyson Products, Janome, Samsung Large Appliances, Electronics and Gaming. We reserve the right to cancel orders when unexpected coupon system errors occur or in the case of abuse, misuse or fraud in connection with the coupon number. Offer is valid 7/1/2016 – 7/31/2016. Coupon Expires on 7/31/2016 at 11:59 PM ET.
What I think is interesting is how the coupon rules change day to day…
Thanks kemiqueen you are always trying to help fellow posters .
Oh well the $15 off $30 expired, but the $10 off $20 is good til the 31st. I just read a post about free shipping being cancelled out. What the heck is going on?
No , at the time I had purchase several of Heidi TS and knew no coupon would work on TS
Now there is another necklace that is back in stock that is on sale (not clearance ) .
I tried to use one I found but it said I couldn’t .
The rules may have changed. I think that apparently free s/h may cancel coupons .
I do not know.
I assume u used them since they have been up for awhile. I’m sorry, I’ve got nothing else! :smileysad:
I can’t look after I saw his movies
Posted in Customer Service
07.27.16 2:44 PM