Account Block,payment denied
I was checking on my account due to a charge on my card I used to do my orders with..I saw while waiting a product I may want to order before off Sale. But, said account blocked, looked finally at my orders and I was told my flex pays were all falling between 1st and 4th of month why not just 1st cause originally was,all 1order together but hsn messed up whole thing completely said one declined money sitting there waiting, cancelled it and another item they doubled billed , all that got fixed but wasn’t told dates changed I even asked to make sure living on my money being directly deposited !!! Well found out was today Dec 27th odd day to pull, soo figured out how to look and find out each payment is a different date…I had a very bad experience with 1 product the BELL+HOWELL NIGHTHAWK STYLUS PENS W/MAGNIFIER 5PK, I paid first payment they never shipped stayed sitting in warehouse under my name 1st style I pd for was,sold out from under me made to choose 2nd pattern that’s one that sat in packaging, after rude customer service agent ,then same with manager she tells me hsn completely shut down that product but if get it by chance kp it….well never got it!! OK fine with me was given money back and supposed to have $5.00 or so spendable Kash to use …yet on Dec 12 I get automated call saying getting credited 24.98 and spendable Kash, was odd then now I see that on 15th I was again charged for pens but 14and change and shows I have 1more flex pay left for item I have not gotten n was rudely told would never get they wouldn’t even force release ones sitting in warehouse? I did not authorize another charge or even know of it let alone a product I can’t get and haven’t gotten yet says delivered ,( how if product distribution was stopped ) I want my money back on card and would be nice for payments to be when I was told would be, got all products thru out Dec except 1…soo why would I pay in Dec when was still getting items then?? One shows still shipped but was free soo its not a matter to me..I just refuse to pay for pens I haven’t got and was upset being told I couldn’t nor would I ever!!! I want to switch cards to make the payments all on 1st easier if can be taken back to that date as originally told..only have 4 left 3 on one item and 1 on another…please please someone figure out why this year was soo messed up…I really like your company and there is another item I purchased somewhere else but you didn’t offer your version til close to Christmas soo I want to get yours return other!!!
Sincerely, trying to be patient customer,
***Edited by HSN***
I could not get your message due to not finding the envelope icon anywhere…I have to use my cell phone for Internet access…maybe that’s why…but I did go ahead n pay on my bill pd off the 49.97 cake decorating kit, and 2 Jan payments on Propel Drones ,but was problem with Drones he got both boxes prewrapped both showing RED one on it once we opened them first ally today (forgot to but batteries for everything soo had to wait, happens when shopping sick) but did get silver one but other box came only with extra parts inside no remote no drone soo he’s missing the red one???? It showed as 2pk of battling Drones not 2pk 1drone and pkg of spare parts? His silver one came with extra parts !!! Nothing looks broke but he’s upset and I will not let him try to fly silver one yet…have a friend who bought same product in diff state and when got theirs took out to fly and before remote even on soon as drone turned on it shot soo far high in sky never came down still haven’t found it …return button doesn’t return . What do I do here ….Biggest issue was at time pens I never have received but they took up in selves to recharge for it shows on my order status as sent and delivered but has not been !!! Before they try to take another payment ,I looked up pens and are back on able to order just only 1 design I’m fine can deal with that one if I can get a set if gonna pay for it…manager just told me they were off market….and NOW I HAD SAVED IN BAG BUT CUZ OF HOLD ON ACCT. I COULDN’T ORDER YOUR SET OF RCA 9INCH PORTABLE DVD PLAYERS W GAMING REMOTE FOR $135.99 @ 27.99 MO PAYMENTS ,WHEN PULL UP BAG NOW STILL AT THAT AND GOES THRU TO PURCHASE FOR 1ST PAYMENT OF 27.99 BUT FUTURE ONES OF ALMOST 50…HOW CAN I GET THIS AT PRICE I SAVED FOR PLEASE HELP…HAVING TROUBLE READING YOUR 2ND RESPONSE BOUT FINDING EXACT PRODUCT CHEAPER ELSEWHERE . BUT IF I CAN AT LEAST GET THIS ONE AT PRICE I GOT SAVED FOR WILL BUY STILL….THANK YOU *** JUJUBEE94
***EDITED BY HSN: Name removed for your security***
, I’m sending you a Private Message to address your concerns. Private Messages are located near the top right of this page by clicking the envelope icon.
Posted in Customer Service
12.31.16 6:33 AM