2 items shipped rest packaging WHY?
I received 2 of my items from craft day today. Why was only one of my spectrum noir itmes shipped, and not the rest? That makes zero sence. Also I’ve only received 2 of the items I ordered that day, the rest still say packaging. When should I expect to receive them?
I just spoke with a customer service representative and her supervisor about my Andrew Lessman autoship order that was suppose to ship out last Monday October the 3rd which I have still not received yet and still has not shipped out. She mentioned nothing about Hurricane Matthew – My Andrew Lessman autoship orders always come from Piney Flats, TN warehouse which is in eastern TN and was not affected by Hurricane Matthew anyway.
The supervisor told me they are doing some major consolidating of warehouses in the eastern United States area – she mentioned the Roanoke, Virginia and Piney Flats, TN warehouses. They are trying to consolidate most of the merchandise into the Piney Flats, TN warehouse if I understood her right. This is causing a major backlog of orders because they’re in the midst of stacking a lot of additional merchandise into one warehouse so that the orders will become more automated and faster in the future. They apparently can’t get to a lot of orders right now because they are too busy consolidating warehouses. She was also told not to do any exchanges or new orders for items customers haven’t received yet because it will just create a greater backlog of orders.
If you really have no information, than you shouldn’t have your job. And neither should your supervisor for not giving you the tools and information to effectively do your job.
You might all get away with it this time, but you know I dont be ordering next Craft Day, it’s just not worth the aggravation.
I know how eager you are to see the rest of your items arrive! We’re working to get them out as soon as we can.
Lol, good answer! 🙂
Posted in Customer Service
05.23.16 12:57 AM