Spectrum Noir Water Color Bundle from Craft Day Special
Hi everyone! Just received part one of my purchases from last Wednesday’s frenzied Craft Day only to find that the box containing the Today’s Special did not contain all promised pieces. I am missing the DVD as well as the water brush pen set. So disappointed. Called HSN Customer Service and they want to send out another set for an exchange but I wonder if this problem is wide spread since the carton was very well sealed and looks like it was packed this way from the manufacturer. Has anyone else experienced this problem who ordered the Today’s Special?
I also purchased the Todays Special and am generally pleased with the purchase, all except the DVD. It will only play the stamping section, I can’t access the other programs. Keep getting the message “DVD does not allow access to this section”. I really needed the instructions I was expecting to be on the DVD. So disappointing.
I would contact Crafters Companion USA go to their website and get their email address or phone number and speak directly to them. That way you don’t have to go thru all the hassle of sending things back. When I receive something and there are things missing, I always go directly to the company not HSN. I have always gotten good results. Sometimes the company will send something extra for being inconvenient.
Another round of thanks Wilddieta for that suggestion. Just off the phone from calling Crafters Companion USA customer service and, wow, how wonderful they are! They are sending off the missing pieces so I don’t have the hassle and inconvenience of sending back what I received to try my luck on another box. Have a wonderful day!
Thank you Wilddietta for that great suggestion.
Posted in Crafts & Sewing
08.23.17 4:10 PM