Diamond Press by Crafters Companion lousy customer service
I debated for quite a while before buying the Diamond Press by Crafters Companion.
My order was incomplete.The embossing folder was missing. I contacted hsn they said I had to contact the company. I did. I was promised the missing folder.. That was a few days ago. Since then I have had emails and one phone correspondence with CC reps trying to get the ‘ONE embossing folder’ that is advertised with the machine. It’s part of the pkg I paid for. All I wanted was what I paid for. Now here is the irony They(Craft, Comp) say they cannot send it to me because it is a ‘Diamond Press product’ and Diamond Press for some reason cannot send me ***ONE EMBOSSING FOLDER*** That is beyond my ability to understand. Buyer beware. I had to order the folders sold by hsn so I can use the machine. My order is due any day now
Posted in Crafts & Sewing
03.23.17 4:50 PM