Diamond Press Broke Using Celebration Shake Card Dies
SO NOT HAPPY! I used the celebration shaker dies first time today. It was difficult getting the die to go through the diamond press to cut the foam but it finally made it. Then cutting the acetate with the metal shim was almost impossible….finally made it through….then, that was the end of my diamond press…. broken…..cannot die cut anything at all!!!!
I don’t do a lot of card making and used the press very little. Bought it quite a while ago, so there is no chance I can return it.
So I cancelled the auto-ship on the shaker card dies and I’m returning the DP Block Alpha Stamp and Dies that I bought on craft day May 7.
Now it’s time to call customer service too!
Thanks, that’s a good idea. Didn’t think to do that.
I did call HSN but they couldn’t do anything because it’s out of warranty, which I expected.
She did credit me the return shipping charge for the dies I sent back.
@ejinga822 call directly to Diamond Press. They have amazing Customer Service. I have dealt with them several times and they are very helpful. Do not call HSN call Diamond Press. They have an email address and phone number on their website. Hope this helps.
Posted in Crafts & Sewing
05.14.19 9:19 PM