$5 shipping all day on craft items….but not on anna griffin fabric or stabiliz
just finished my online chat with customer service; I have placed many orders already today and noticed four of my items did not prorate to the $5 all day shipping promotion for craft day. The four items were the anna griffin fabric quarter bundles and the anna griffin spray stabilizer. customer service told me these are considered sewing machine accessories. I asked how they could be an accessory, as they are consumables. Also said I could use my sewing machine to embellish cardstock, but cardstock is not considered an sewing machine accessory. The final response was this is what they were told and there was nothing more they could do about it. I asked if there was anyone else I could speak to, I was told all the customer service reps are given the same info. I don’t agree with their concept of what a sewing machine accessory item should be. I cancelled all four items. So much for already placing orders for well over $400 today. not a happy customer.
Not sure how to let anna griffin know about this insane policy. any ideas???
note to others: check your final shipping charges for each item, as they may not qualify for the $5 shipping promotion even though you would think it should.
If this is not resolved on your final receipt, I would call them back. Accessories for items shown on HSN today should all absolutely count towards this $5 promo. I purchased paper and ink for my Selphy, which was presented on two shows today and it was showing $5 also. I will give them the benefit of the doubt until my orders from today are processed. They have credited me before, as they can only estimate what each item’s portion of the $5 will be until the day is done. But if it is not corrected, I will be calling them also. Paper is an add-on to the Selphy, which was presented today. Just like the AG fabric is an add-on for the stabilizer and the cricut, which were presented today.
It’s been my experience that you won’t see the actual shipping charges until all your items ship.. the emails or details you see on your account won’t reflect the actual shipping charges. They’ve told me before that they won’t know how to divide the $5 until the 24hr craft day orders are tabulated and over. (Whether you place 10 orders or 5… then they divide the shipping charges accordingly.)
I had also had a rep who told me the $5 was only good on HSN.com not call in or automated ordering, after explaining to her this was about my 10th time ordering on craft days and it does cover all orders within the 24 hr period.. she checked with a supervisor and was told YES, all orders, no matter how placed count toward the $5 shipping total.
Now… if the AG items, Sprays, Fat Quarters etc… are presented during craft day, meant to be used with a CRAFT machine, not necessarily a sewing machine, then yeah, it should count toward the $5.
Did you get a chance to speak with a Supervisor/Manager? They may have been able to clear this up for you.
Sorry about what happened, but good info for everyone to know.
Posted in Crafts & Sewing
03.08.18 2:41 AM