Useless 20% coupon.
I’d like to know why give me a 20% off coupon, when it’s impossible to use it! yes I know clearance is excluded, but shoes too? yesterday I tried to order a pair of sandals, what do you know it wasn’t accepted, I called cs, and was told that shoes are excluded too! you lost a deal HSN meanwhile I bought my sandals on QVC, at least they don’t offer any kind of coupon, and I aware from the get go I’ll have to pay full price.
So far, every coupon that has shown up in my little box (along with Spendable Kash) has not worked. I opened up the tab and read that was excluded….NONE of the items (single item each time) match ANY of the exclusions. So, I called CS. Each time (this was 3 times a coupon didn’t work), the FIRST response was “oh, that’s excluded”. “Yes, I know, however, it does NOT MATCH the criteria stated under exclusions in the coupon. I need someone to explain to me WHY it is, therefore, being excluded”.
When I said that in a nice voice, EACH CS rep, then went and read the coupon. Each CS rep agreed. Each CS rep placed the appropriate amount in my Spendable Kash account and I was then able to purchase each item with the discount. EXCELLENT customer service, IMHO.
I to had trouble using 20% off coupon on a ring said invalid !! Called CS 1st CS REP didn’t want to help me so called CS back an the 2nd CS REP was more than happy to help me he added the coupon to my account so I could buy the ring so if any one calls CS n your not happy hang up an call back until you get someone who is going to help you (the coupon was on my home paige ) so just keep calling till your happy Thank you 2nd CS REP.
Everyone should ask the name of the unfriendly CS rep and tell next Rep you want to report them. Nothing ruins a business as unfriendly or sharp CS Reps. I have seen people stay with a store only because they have terrific Customer Service so CS can make or break a business.
I tried to use today on Marla Wynn pants and it was no good.
I used it last night on some Serious Skin Care and saved $10.00.
Absolutely agree. I tried to use it on my order today and it was excluded.
Posted in Clearance, Special & Coupons
04.26.17 3:32 PM