TS – Dell Computer [Keyboard, Energy Star????, Repair, and Tech Support

Greetings,

I did post to Stephanie, but wanted to see whether I may get quicker response, as next presentation isn’t for nearly an hour and a half.

1.  What is not included in the technical support? What are the costs?  For instance, if my computer is slow, will a diagnosis and then removal of unneeded files be free – included in plan?

2.  Is the keyboard replaceable just like plug in kind?  What is the price range to replace?  Is it proprietary (Dell only) or will I have selection?

3.  Is this product Energy Star approved?

4.  Does the computer have its own self-repair system if crashes?

Thank you.  I await your answer as to whether to purchase or not.