DESPICABLE ACTION, HSN!
I sat down to buy a bunch of Andrew Lessman products this afternoon, but spent all my time figuring out just why my coupon code wasn’t working. I was sent a 25% off coupon to be used 11/24 to 12/24. I was going to use it today because the prices are a bit lower. IMAGINE MY DISCOVERY THAT HSN RESCINDED THE OFFER! It now says online that it’s valid from 12/6 to 12/24. They WENT BACK ON THEIR OFFER. I am so upset at what a low-down, dirty deed they did. All of this, after I had to wait 3+ weeks to get the first item with the coupon inserted!!! MAJOR FAILURE. You should be ashamed at this action. See attached picture for proof! I am over your shady business practices! Disgusted!
I had the same experience! I tried using it and it wouldn’t work. I contacted customer service and they told me that since Andrew Lessman’s stuff was already on sale that i couldn’t use the 25% coupon. I can understand that, but it is EXTREMELY misleading to advertise the coupon on your homepage while said items are on sale, just to not be able to use it! “25% off all Andrew Lessman 11-24 — 12-24
Here is ‘s comment from the December Coupon thread that I think should be added for reference:
Jeesh, HSN has SO many rules and exclusions with their coupons. I was on hold for 65 minutes (honestly – no exaggeration ) because I received a postcard in the mail and 2 inserts in HSN packages stating 25% off Andrew Lessman non-sale items from November 24 thru December 24th. They argued the coupon is not valid until December 6th. I said, Really? My eyes must deceive me – I have three coupons sitting in front of me stating differently . I am so tired of contacting customer service . They are usually polite and try to be helpful. Evine is running a 20% off jewelry . I bought 4 CLEARANCE items, typed in the code, and guess what? No problems!!!!! The other day it was a code for fashion. I love HSN but I’m tired of all the wheeling and dealing. Thanks kemiqueen for all your hard work trying to change this. By the time I get the problem solved, I could go up a size!
This sounds like Bait And Swich and might not be legal.??.This is so discusting that with this and coupled with shoddy merchandise i will never shop here again and i hope others follow suit…Companys who are not ethical will never change untill they loose customers and then maybe just maybe they will realize the errors of there ways….So tired of the crap that goes on with corps,they dont care about people only $$$.Buy from small businesses who DO care and are honest and have integrity.I am gonna share what they did with the coupon on my social media and others forums i visit and ask that others do the same.
I didn’t know about amazon, but I’ve purchased 90% of mine directly from procaplabs. They have the exact same specials and flex pays as hsn. The only difference is the extended return policy that hsn has this time of year. Procaplabs is always 30 days.
Sorry to hear that. I ordered more than $100 today, and I forgot to use my coupon. I chatted with HSN and asked if I could apply my coupon after the fact, and they allowed me to do it.
You know, I posted a thread about purchasing Andrew’s vitamins through amazon. Seemed like no one was interested. I got zero replies, which I was surprised since I mentioned that I saved $85! The only con is that you don’t have flex pays. I also mentioned that they are sent by Pro Caps.
* Edited note* This post was not intended to defend HSN’s position. Quite the opposite!
AND, here’s the fine print, irregardless of changes to validity dates, they can hide behind:
“The use of this coupon may disqualify the order from inclusion in other promotional offers OR DISCOUNTS“.
The promotional offers or DISCOUNTS, not only in this case, fall under fine print wording(s):
This Visit only (means the whole visit, all 2-3 days),
Event pricing (means any kind of event they want to call it)
Special pricing (?????)
Today’s Special or Today‘s Special’s (plural, multiple items)
Today’s Special 2 or Today’s Special’s 2 (plural)
& other etc.
I’m no lawyer but that’s a pretty broad, indefinable, and “up to interpretation” statement.
It’s in all the coupons, and it’s a mighty big umbrella.
*Edited post* Touche! Kyle has spoken…. just as I thought….BIG umbrella!
“The reason for this is due to us putting Andrew’s items on special pricing. The special pricing will take place of the coupon over the weekend…”
coupon not working, unfair practices by HSN. More money in my pocket, refuse to buy coz all sale prices are higher this visit & coupon not working either
My bad. I’m not a select customer, btw.
I hope HSN will make it right for everyone.
I’m glad they have haven’t responded, I would be spending more money. I just checked my account. Since January of this year, I’ve spent $1200 on Lessman products. These aren’t the only quality vitamins, and I’m sure I can find them for less money.
It’s interesting that none of the mods have posted here in the last 24 hours, not even to say that this has been forwarded to the Marketing Dept.
THIS COUPON WORKS ON TODAY’S SPECIALS!
I just used it on ChocoNuvo 74% Cacao Dark Chocolate – 240 Servings.
Via Mail: Coupon 166380 can be used on only one item and can only be used once by its recipient and is valid for selected customers only. This coupon is valid for $10 off your purchase of $20 or more from HSN TV, HSN2, HSN.com, HSN Mobile or HSN Shop By Remote (where available). Coupon number is non-transferable. Coupons must be applied when order is placed. Excludes shipping & handling, sales tax, This Day Only offers, and clearance items and can only be applied to the first shipment of AutoShip items. The use of this coupon may disqualify the order from inclusion in other promotional offers or discounts. Coupons cannot be applied to or combined with other coupons. Coupon is not valid for Arrow Sewing, Charitable Contributions, Dyson, Gift Cards, iRobot Roomba 880, Janome, Samsung Large Appliances and Selected Footwear. We reserve the right to cancel orders when unexpected coupon system errors occur or in the case of abuse, misuse or fraud in connection with the coupon number. Offer is valid 11/18/2016 – 12/21/2016. Coupon Expires on 12/21/2016 at 11:59 PM ET.
This was shared by on the December Coupon thread.
P.S. – Visa Checkout code 161786 may work also since it is valid on TS, but I’ve already used it, so IDK.
Go to Natural Factors site. They have tons of supplements that are high quality.
I have to agree that this is going back on your word, HSN. I understand that you made a mistake in not eliminating the dates Andrew was on in December. However, I have been in many stores where a price or offer was posted incorrectly, and luckily for me, all those stores stood behind their price even though it might have been a loss to them. I think you should re-consider to avoid losing some valued customers. :smileyfrustrated:
Posted in Clearance, Special & Coupons
12.06.16 7:01 PM