Betterbrella's arrive damaged.
I bought 2 Betterbrellas from last weeks presentation. The sunflower arrived Tues by UPS. I noticed the end of the square shipping “tube” was bent at a funny angle. I removed the umbrella and tried to open it….it stuck, then flew up….and saw the center post was cracked. When closing it, the post broke about 6″ above the handle…and it cut my hand. The yellow one arrived today by USPS. Again, the shipping tube was bent. I removed it and opened the umbrella….which also stuck then opened….and the center post was bent over to the side. I called HSN customer service on both. The first one I returned on Wed. and the other one is going back tomorrow. Few are available but I would not accept an exchange.
Either this shipping “tube” is not sturdy enough or neither is the Betterbella.
So disappointed in this item. HSN needs to look into a proper shipping method for this item. 2 for 2 is BAD……..Not happy.
Sorry this happened. 😞
Posted in Clearance, Special & Coupons
08.04.17 9:01 PM