Use by or manufacture date on beauty products
I just contacted customer service at serious skin care. I had two items that had never been opened and somehow they were at the bottom of my skincare stash. I asked her to help me with the numbers on the crimp of the tubes and she told me she couldn’t. I wanted to no how old the product is. Could I still use it or should I throw it out. I’m so ticked that manufacturers insist on putting these cryptic numbers on pots and jars and there’s no way for me or anyone else to decipher them. I don’t ever recall contacting serious skin care about this and ever getting an answer. Now she tells me if the product is 2 years old then it’s lost its efficiency and to toss it out. If a product has been opened it’s good for a year and if a product hasn’t been opened it has a shelf life of 2 years. Well that was the point of my phone call I wanted to know how old this product was. I done remember when I ordered it. Sorry but I had to rant
It’s frustrating! I’m down to 2 giant containers of cleansers from SSC.. olive oil and glycolic, neither of which has a ‘use by’ date code. Just lot numbers. I checked my SCA skincare, and her day cream with spf has a ‘use by’ date code, but not her other products.
I work for a dermatologist and it’s the same with the medical grade skincare lines. Some lines just have lot numbers, while others have ‘use by’ dates clearly marked.
I’d post on one of their social media pages. It’s worth a try.
That is like saying they do not have access to customer service.
It can be looked up. How else would they do a recall? Batch lots are always tied to specific products, dates, locations, etc.
They are giving you the run around. Sorry. 🙁 🙁 🙁
Exactly. Jennifer needs to scour this board for complaints as well as kudos because I’ll rethink ordering SSC.
I was told customer service does not have access to batch lot numbers and use by dates or manufacture dates. I’ve been told this more than once over the years I’ve tried SSC. I just thought by 2017 I wouldn’t hear the same tune.
What you are describing sounds like a batch lot number.
I would call back and tell them to look up the batch lot number for date of manufacturing! Request to speak to a supervisor.
Batch lots with the date of manufacturing are always recorded for tracking purposes.
The person you spoke with either does not care, or she does not understand manufacturing.
Good Luck! 🌹
Posted in Beauty
01.08.18 2:08 PM