Last week I ordered an item. Today in my email in box I had a request to review the item. I have not rec’d the item yet. I went in to track it, and it said it was delivered. HOW can I find out who signed for my order? Thank you!
I am really frustrated, my package showed delivered but I never received it, the USPO claimed they left it on my door step. Since I live in a townhouse community, I don’t know what happened. I called HSN and they just refunded it back because they did not have another pair of boots. I am so upset and frustrated because I really wanted those Rockport boots. I would prefer if the package does not fit in my mail box to leave it in the Post Office for me to pick up. This is the 3rd time a package that was alleged delivered was not received from the USPS. The post swears it was left on my doorstep. I don’t know what to believe. None of my neighbors have said they received it, so either it was stolen or the USPS lost it. Whichever very upset; it always something that can not be replaced.
I signed up for UPS My Choice program. I get emails about all the packages sent to me (or from me) via UPS. If it’s sent SurePost, I have the option of paying an extra $3.50 to have it delivered via UPS. (This may depend on your location because I know UPS doesn’t deliver here further than about 5 miles east of me.) I’ve also received emails that say something like "We will have a truck in your area today so your SurePost package will be delivered by us."
The My Choice program is free. (There is a paid product, too. I think that with that one you don’t have to pay that $3.50 charge to change delivery. You might want to check into that if you have a lot of packages coming SurePost. You also get more delivery options.) I usually even get an email with a time window of when a package will be delivered if it’s being delivered by UPS.
I always track my packages on the UPS website. As soon as it records the shipment, the USPS tracking number is also displayed there. My packages have always said "Transferred to the local post office" and "Received from UPS" when the transfer occurs.
Come to think of it, I’ve noticed that also…and not just with HSN. Sometimes a shipper will show shipped UPS and USPS delivers it and vice versa. In fact if I go to my local UPS store they will ship both UPS packages and USPS packages. They returns a USPS package for the Post Office…with no charges as long as the USPS return label is on it.
I really like that feature because it saves me from schlepping to the main post office and standing on line. The UPS store is two blocks from my home and no lines! :smileyvery-happy:
Hmmm. Sometimes I have experienced something different. HSN will send it out SurePost and
I will get it delivered by UPS.
That has happened a few times. I did nothing special. I think the truck may have arrive late or
the weather was a problem so rather than being delivered late they decided to deliver directly.
It does not happened all the time. i wish it would but it has happened . Of course I am always
delighted. For the record I track my order once HSN shows it has shipped.
I follow it every day. Sure enough UPS will say this package will be delivered today
If you received an email asking you to review the item and you haven’t received the item it was somehow lost or delivered to the wrong addresses. The "Review Your Item" emails are usually sent 5-10 days after the item is shown as delivered. I would post this concern in the Customer Service forum where a Moderator will definitely see it and respond.
Simply put as in the "Cliff Notes"……
HSN depnds on your local means of transport for the ‘delivered’ notification. It simply means that your local carrier may have it on the truck and out for delivery, which could happen either that day or the following day.
If you still haven’t received your item by the next day, then it would be good to check with the carrier (i.e. UPS or USPS, etc), and give them the tracking number. Most likely it’s just on the truck and if not…they then can track it to see just where the local delivery person left it!!
Then again…maybe your neighbor is enjoying your purchase!!! :heart: :smileyhappy: :heart:
HSN uses a program called ‘Sure Post’. What this means is that your order is originally shipped by UPS, (i.e. it’s on a train going to wherever), and assigned a ‘UPS Tracking’ number. Once it gets to the local destination, (city/town), it is picked-up by a UPS truck and delivered to their local warehouse.
It gets sorted there and put on another truck to be delivered to your local Post Office. The Post Office signs for it, (which, to HSN, constitutes ‘delivery’… this is where all the confusion sets in).
The Post Office receives your package, (from UPS), on a huge pallet of other packages. It takes them at least a day to scan all these packages into their system, (which then assigns them a ‘USPS Tracking’ number). Then, it gets sorted onto your particular Postal delivery truck and delivered to your house.
In short, UPS begins the delivery process, (shipping all across the United States), and USPS finishes it, (delivering the package locally). HSN says it’s ‘delivered’ because the only ‘Tracking number’ they have is the one issued by UPS. Once UPS transfers the package to your local Post Office, they mark it as ‘delivered’, (in other words, they’ve completed their end of the shipping process). This information is sent to HSN who then marks it as ‘delivered’. And that is what you see when you ‘track’ your package from HSN.
But, as I said, it usually takes at least a day for the Post Office to get it sorted and then put on their truck to deliver to your house. So, when you see it’s been ‘delivered’ on HSN’s ‘Tracking’ system, all you can really know for sure is that it’s at your local Post Office and will actually be delivered to you the next day… sometimes, two days later.
Why does HSN ship this way, (SurePost)? Money, of course. UPS gets it across the country cheaper than USPS; but then, it’s cheaper to have the package delivered locally by USPS rather than UPS delivering it all the way to your home.
Hope this helps you! Faire
Recently had the same thing happen where HSN showed my item delivered but it wasn’t.
I called HSN and had them check and their records showed my item was ‘given to the man’.
At my house there is no man!
I was alarmed as to why the post office would give my package to someone other than me.
HSN resent my item.
I asked my post lady what happened as she knows me and I knew she would know. She said some times when an item is sent via UPS it will be given to the post office to deliver and the note HSN saw meant it was given to the man probably at the postoffice…not me. She said the post office gets a lot of negative press over this as people think it is them leaving their items with someone other than the recipient when actually the record is just showing the item being transferred to the postoffice for delivery.
Next day my original item arrived and yes, it was a UPS ship item which had been given to post office to deliver.
Hope this helps you.
I sometimes see on HSN that an item had been delivered. That sometimes happens because the delivery ‘agent’, whether UPS or USPS…marks it as ‘delivered’ when it is indeed on the truck and out for delivery. I have found that when that happens, that I will either receive the item late in that same day… or first thing the next morning or…surely by the end of the next day.
HSN depends on the means of transport to report if and when an item is at your door. It’s the only way HSN knows if it has indeed reached your home.
Hopes this helps 🙂
sqtrish, welcome to the forums! How was your item shipped? Was it by standard or expedited mail? Either way, most of my packages are placed in my mailbox or delivered to my door and do not require a signature. Do you live in an apartment or a house? Have you checked with a neighbor to see if your package was left next door? I would suggest that you contact Customer Service to discuss this. They are always quite helpful.
Posted in Beauty
05.02.15 6:58 PM