And it happened AGAIN!!!
I don’t know the best place to post this, but since it’s a Korres item, I came to beauty.
I ordered and just received the 10 pc body butter TS set. I think it’s a great set, and looked forward to getting it. The problem? It was sent in a padded envelope! The box that the product is displayed in, is crushed and torn. Really it’s destroyed. It could not be used for gifting.
This happened before (I think the item was also Korres) but that was for me. I called CS that time to tell them because how else could HSN know there’s a problem. I shop at HSN alot and will continue to, but obviously, getting product to customer in gifting condition was not very high on their priority list.I don’t think I’ll waste my time calling on this shipment.
I’m very disappointed in this package altho I’m sure the product itself is of the same high quality that it is always.
Anyone else get theirs in this manner? I hope not.
I’ve had stuff like that happen sometimes, that is horrible and I am sorry it happened to you. Just thank God you did not use bill to you, ship to your gift recipient!
I’m sorry that your packaging was crushed. It really is annoying when you have ordered a gift and it arrives looking like it has been through the wringer.
Mine was shipped in a box because I had ordered multiple Koress items. I know exactly what you are talking about though. Almost everyone I know wants Koress for their gifts, including men and teens. They all love it. I do order it all year, mostly during the TS sales, and so far all of my Koress products have arrived intact.
I saved some of the boxes from my own jewelry because I have sometimes received those in envelopes that were damaged. If I’m giving it as a gift, I don’t want it to look like I got it at a yard sale.
Here is one box I received earlier this year. It was through Surepost. What do they do to the packages? I took these before opening it in case anything was damaged, but everything was okay.
I don’t shop much with HSN, but I have noticed deliveries from other places are packaged really poorly. It looks like someone has thrown the package on the ground, jumped on it, then rubbed it in dirt and tossed it in the back of the delivery truck. So it is poor packaging and delivery problems as well. Never seem to have that before. Once I received delivery of a giant box full of that popcorn stuff, and right at the bottom was the product I ordered, a small book.
a few months back I bought a 2pack Korres shower gels, came boxed however the bottle tops were both badly defective, (and already taped up)! I kept them but never again!
I bought a BECCA afterglow compact (has five different colors, two blushes, three luminizers) and it was packed perfectly – I opened the product’s box and all of the colors except for one were completely pulverized. I called HSN and they gave me a complete refund since they were sold out of the product. I don’t understand how that one happened, other than it happened before it was packed and wasn’t one of the QC checked products.
Korres products come HORRIBLY packaged. They always have and I don’t see it changing in the future.
Mine also arrived in a padded envelope and the box was so crushed and damaged that I had to throw it away. I had planned on giving to mil but will have to adjust. I also got the Heidi Daus TS in the same manner, and that box is also broken.
This is very tacky and I would be upset too. It sounds like they’re trying to save money by using an envelope instead of a BOX. They probably figure most won’t return this purchase. It doesn’t matter what the reason is. Not acceptable!
Thank you to all who have commented here. I’m sorry that you had the same problem that I had, but I posted here in hopes of garnering some attention, and thereby maybe a resolution to this ongoing problem.
I am not doubting that the CS rep I spoke to before forwarded the info to the proper area, but if that happened the ball got dropped somewhere. I just find this unacceptable. This is a company that has been in business for a long time. They should know how to ship product to arrive safely.
I like shopping at HSN and as I said before plan to continue, but I will have think about how it might arrive if I order for a gift. The item I ordered is sold out and therefore not replaceable.
Thanks again for your comments.
I know exactly how you feel. I bought a two faced eyeshadow kit and they put it in a bag with no padding and the box was damaged and the shadows all broken and leaking. I called customer service, they made notes and sent shipping a message to ship another one in a box. Guess what came a few days late? Another bag with with a damaged box, broken shadows leaking everywhere. So I have to get a different gift for my daughter and HSN is losing money. Isn’t there someone in charge who can read data, find the problem and train their employees properly?
Again, having shopped with Hsn for many many years, I am finding the shipping department in the past year has been pretty shoddy to say the least. I too, having purchased beauty products or delicate items, are shipped in flimsy bags or little to NONE packing for those items…resulting in damage or leakage of products. I hope this thread of complaints will bring some attention to an area of Hsn that needs to be checked ASAP…specially with the holiday shipping coming up very fast.
It has happened to me many times when buying beauty products from HSN, including perfumes. If I had been giving those items as gifts, I would have been embarrassed to do so. The envelopes were not padded. They just were those plastic blue and white HSN big envelopes.
Same thing happened to me recently with an Ahava shower product for men. I have been planning to give as a Christmas gift. It came in a padded envelope, but there was no protection inside the envelope: The box enclosing the product was separated from the product and mangled and torn in several places. I will have to try to restore the box before I can wrap. I am disappointed, but didn’t call Customer Service about it. I hope HSN’s shipping department will be more mindful of what product they are sending and how to accomplish without damage.
Posted in Beauty
11.23.15 3:42 PM