02-23-2010 04:09 PM
02-23-2010 04:16 PM
02-24-2010 10:34 AM
02-24-2010 11:55 PM
02-25-2010 01:34 PM
02-25-2010 01:41 PM
You can buy the airtime cards directly from net10 on their website. Riteaid also sell them. You might be better off getting a new phone.
I have a Net10 phone I bought from HSN and I've been buying the airtime cards here every 60 days, until they recently stopped carrying them. I haven't really needed to contact customer service, yet....but it was a lot more convenient to just buy the airtime cards here. [-((I put this complaint under product suggestions like 2 months ago.)
02-25-2010 05:33 PM
03-17-2010 06:22 PM
Hi AmandaOhio, I just wanted to give you a little giggle because someone just wrote on my reply (about the trac phone, which I too wanted to warn people about it) and said that my "problem" was my "customer error". I am glad she had a good experience with the phone but at the same time, I am glad I am not the only one who went through bad CS and misrepresentation. As the saying goes,"You can lead a thirsty horse to water, it does not mean it will drink it!! Good day to you!=8>
I tried to post a customer review for a Net10 phone I bought from HSN but I could not. I think it's past the deadline.
I wanted to warn shoppers that Net10 has very bad - almost non-existent - customer service. If you call during the day you NEVER get through, getting messages to call back another time, but this message is all the time. Finally in the wee hours of night I was able to get through. Then I sent an email to ask more questions. It is 3 days later and no one has answered me. I did a search for Net10 complaints and found many other people have experienced this problem with Net10 customer service. Please be aware of this exasperating problem of lack of customer service. HSN should not be selling Net10 phones until and unless they dramatically improve their customer service. The presentation is dishonest when they promiser customer service.
And there is no user manual on the Net10 site either.
03-20-2010 03:23 AM