12-05-2012 08:11 AM
I had tracfone for a few years for myself and my elderly parents, but it was such a pain to enter all the activation codes, page after page of very long strings of numbers, and they'd constantly make sales calls to the house.
I finally switched to a contract carrier, and switched parents to T-mobile prepaid. It took me another couple of years to get Tracfone to stop calling my house.
I will say I had good cellular service, as their phones can jump onto other company's towers.
But I won't go back to them because of the sales calls and because T-mobile prepaid is so much easier to add minutes.
12-05-2012 10:08 AM
12-05-2012 10:34 AM
Lots of great suggestions on this forum (extra thanks to you KERIGA):
Wondering if others are having as much trouble getting the email function to work on the LG840g (accessing through the email icon). I have an ATT and GMAIL account set up correctly (as far as I can tell...servers, port#, email address, passwords). Possibly there are some advanced settings that are off though I get zero support from tracfone customer service. Web browser and text messaging works. But when I send an email (through the email icon) it shows the message is sending, then waiting, then failure. Appreciate any other insight. Thanks
12-05-2012 07:17 PM
12-05-2012 10:16 PM
You sound as if you're tech savvy, TXDL,. You were absolutely correct to clear the cache and the cookies because that can help a bit, but with limitations, mainly because this isn't an expensive iPhone, Blackberry or other smartphone. Regarding the difficulties you're having accessing certain websites, I'm going to quote myself in an edited version of the response that I left on another thread in hopes of at least partially explaining the problem.
The LG 840G is neither a true smartphone, nor is it a true Android. Perhaps it can best be described as a hybrid; a semi-smartphone. TracFone gave LG a set of specifications to meet the requirements of its network and LG built a device to accommodate those guidelines with a proprietary OS. LG 840G is closer to Android than Apple's iOS or Blackberry, therefore, it's easier to understand and maneuver if you've used another Android phone or tablet.
LG 840G is web-enabled, it's capable of sending and receiving voice, data and text, but it's not a pure smartphone and it's not totally Android. That would account for the difficulties that you're having in accessing/displaying certain websites, whether when using an external hotspot or your home router. For those that you can access, forget about large data files; the phone can't handle them. You'll also find that certain websites - even designated, specially designed mobile websites - can't be displayed on this phone.
Please understand that I'm not criticizing the LG 840G, because it's a great little device for the money and definitely an improvement over the previous model. If users can accept it for what it is - limitations and all - and not expect it to perform like some $500 true smartphone, then they'll be happier with what it can do and less focused upon and frustrated by what it can't.
12-06-2012 01:51 AM
12-06-2012 06:33 AM
TXDL, those of us who've dealt with TracFone over the years know that you have to be insistent and persistent to get their attention and achieve a satisfactory resolution to your problems. Don't take "NO" for an answer. As a consumer, you have a reasonable expectation of a fully functional product and responsiveness by Customer Service/Tech Support to answer your questions and meet your requirements.
I urge you to go to TracFone's website and complete the complaint form, detailing the problems you've had with the phone and the stone wall of ignor~ance/indifference that you've encountered with their lower-level associates. A member of their Executive Resolutions Department will respond to you by phone, usually the next day, but most certainly within 48 hours. Generally the members of that team are highly skill~ed in Customer Service and have superior communications abilities than their colleagues. Very often, they'll solve the problem(s) for you on the spot.
Should it become necessary to return/exchange the defective handset, TracFone will send a replacement, a pre-paid mailer and instructions for returning the original phone. They give you 3-4 weeks to send it back, which was especially helpful in the pre-Bluetooth days because it took that long to transfer data manually from the old phone to the new one. Make sure you adhere to that deadline, because WITHOUT NOTICE, they will deactivate that first phone EVEN IF YOU HAVEN'T ACTIVATED THE REPLACEMENT YET, leaving you without service at inopportune moments.
If anyone else is having problems with the phone, I'd advise requesting a replacement immediately, especially if it was intended as a holiday gift. Supplies will dwindle throughout December and you don't want to be disappointed by being Waitlisted. LG couldn't produce enough of the older 800Gs to keep pace with the demand and often TracFone wasn't able to do an even exchange. Instead they were offering cheaper, non-touchscreen models by other manufacturers when they exhausted the LG supply.
Another very important thing: since you bought a brand new phone that failed to function as promised, DEMAND that TracFone send you a NEW - not reconditioned/refurbished - phone as a replacement. Right now, with HSN's Extended Return Policy effective, it might be easier to exchange that way rather than dealing with TracFone at all. At least you'll be assured of getting a new phone from HSN.
Please keep us posted regarding your progress in resolving those connectivity issues, TXDL.
12-06-2012 06:00 PM
12-06-2012 06:06 PM
12-06-2012 06:31 PM
Thanks a lot Keriga, I'll try all those things. I actually tried to get support from LG and AT&T and they kindly could not help. ATT couldn't support the issue because it was not a phone purchased through them, even though it is their ATT mail service. LG didn't help because what sounded like a similar reason, a little vague. Tracfone customer service simply will not, cannot help. Their only support has been if the phone is not texting (which does work) and if the browser won't connect (which it does also work). I will keep exploring your ideas. Thanks for your insights (they are more than I have received from Trac, LG, or ATT).
While I have you, have you experienced an issue when you connect wi-fi through a hot spot (not at home but like at the golden arches) the phone's wi-fi connects fine and it shows that it is connecting to their website automatically. Their web site starts to show up on the phone and then the phone says "Page too large, open mobile site". It doesn't matter if I try to quickly type another URL in to any other site and connect, that same message comes up. I clear out cookies and cache. Sounds like a setting, or memory issue (though it is a brand new phone).
Thanks again for your time.