Reply
AzArtist | New Friend | 11.08.2012 6:17 PM 1 Person Smiled
I did not buy my Samsung S390G through HSN, but wanted to let potential buyers know that this phone, like all tracfones, will dial 911 if pressure is put on the keyboard, EVEN WITH THE KEYBOARD LOCKED. In several conversations with tracfone "support" staff, I have been told that this does not happen, which is simply untrue.

I have had this phone since early September, am not a heavy cell phone user, but it has happened to me at least four times, and the last time I was told by the Tucson Police Department to "set your phone so that it does not dial 999 accidentally". Unfortunately, tracfones consider this a "feature" and it cannot be disabled.

Equally unfortunately, apparently no one makes a hard case for this phone that would protect the keyboard from pressure when you are carrying it in a purse or pocket.

I was trying to get Tracfone to let me exchange this Samsung phone for one that I know I can get a hard case for (the LG800G), but they have told me that since the phone is not defective, it cannot be returned or exchanged. Technically, it is not defective - just useless, because I can't carry it with me turned on, even with the keyboard locked, without risking that if I hold my purse wrong it will dial 911.
So, buyer beware!
Add your reply here...
You must be a registered user to add a comment here. If you've already registered, please log in. If you haven't registered yet, please register and log in. Post a Reply
kevin399 | New Friend | 04.07.2014 8:51 PM
My phone has dialed emergency itself to the point they have warned me I have sg390 too
Rmo | New Friend | 02.05.2014 8:32 AM 1 Person Smiled

My Samsung S390G has called 911 6 times. It has never done this until recently. Its is in my suit pocket when this occurs with lock on. It is embarrassing and potentially illegal if it is repeated. Samsung needs to fix this. While I am on the subject the phone cannot be safely dialed while driving due to its configuration. 

 

Michael O.  in Florida

 

Meezergeezer | Advisor 2 | 02.08.2014 5:10 PM 1 Person Smiled
I had this same model and it happened to me repeatedly. Even when I shut the phone off - I ended up trading up to the LG840 - much better phone and doesn't dial 911 all the time.
danenslow | New Friend | 02.14.2014 9:01 PM

After calling emergency a half-dozen times, I upgraded from a Samsung T105G to an LG440G (only $5 at Freddy's, double minutes).  (I also see that the Tracfone site has a refub LG800G for $5 plus ship).

 

How it works: As I understand it, when "08" is dialed, ANY tracfone will call your regional directory of emergency numbers (normally your area code, prefix , followed by 9911.) Then it will immediately call that emergency number, which we know as 911.  This occurs even if the phone is turned off!   

 

The digits "0" and "8" are right together at the bottom of the keyboard, so it's easy to set off when, as the samsung, does not have a top cover.  My Samsung came with a carrying case, but, at belt level, i set it off whenever I  brushed against a cabinet.

 

The solution is that you need a phone with a top cover. 

Meezergeezer | Advisor 2 | 05.27.2013 1:35 AM 1 Person Smiled
does anyone have any clue how the phone dials 911 by itself? What key triggers the dialing....?
Meezergeezer | Advisor 2 | 05.27.2013 1:35 AM 1 Person Smiled
Gosh I thought I was the only one that had this happen. This happened at least 3 times to me and I know I was very careful. I know many times I shut my phone off.

I will be looking for a different phone when I see a model that I like. I don't think I will be getting another Samsung phone..
This widget could not be displayed.
Modmom2 | New Friend | 05.11.2013 5:35 PM
Yes, there seems to be a problem with this phone auto-dialing 911 (there are too many reviews of this phone mentioning the problem to dismiss it). Tying up 911 operators while they call back to make sure no help is needed is much more than "embarrassing" or "inconvenient", it can delay help to those truly in need.
SOLUTION: After several calls from 911 to my daughter's phone after it self-dialed and her placing it in as secure place in her purse as possible, she finally took her hard cover from her i-pod and put it over the keyboard; there have been no further auto-dials of 911 for the last several months. I picked up the hard cover online, but I'm sure the big-box electronics store should have something similar.
momknows2 | Admirer | 04.20.2013 3:34 AM
hahahaha crazy isnt it,, everybody is trying to turn it off and then when you REALY need it it wont work,, ironic isnt it..hhihihihihihi
caba223 | Admirer | 04.18.2013 8:28 AM
It's just inconvenient if your phone accidentally called 911
embarrassing to the owner when it happens to him, because the producers need a bit more work on the security keypad.

The best were those old cell phones, lock the keyboard when you're sure you will not let you down
DIAMONDD | Admirer 2 | 04.17.2013 10:30 AM
Hello Everyone,

I just wanted to put my two cents in re: this phone.My husbands phone hs been doing this for several months now. It has self dialed 911, and yes it was locked!! The company said that there was nothing they could do about it!! At first I thought he was going NUTS, until I observed it for myself. Thouroughly disgusted with this phone!!! He's very close to throwing it in the trash, It is totally embarassing when 911 calls you back. You explain what happened and , I know they must think your totally wacko!!!! Do not think I will be purchasing phones from HSN again, main reason is they do not stand by the products that they sell!!!
luvalatte | Admirer 3 | 04.16.2013 1:18 PM
I called tracfone and was told they could set my phone back to factory settings. Uhh..,and I would loose over 900 minutes and over 100 service days? Are you kidding. NO!! I then asked to speak to a superior that said,They will send me out a new phone(same model) that will not call emergency numbers. We'll see what happens.
DebbyMuller | New Friend | 04.06.2013 11:09 AM
For the past month, my S390G has been turning on by itself and even unlocking itself. At first I thought it was a fluke or caused by being in a separate compartment in my bag, but I took it out and left it sitting on my desk at work and it did the same thing.
mckeython | New Friend | 04.05.2013 12:35 AM
I have the same problem as AzArtist. My Samsung S390 telephone has "self " dialed the operator several times and I have been given a warning. It is ashame that HSN will not assist us. We purchased from Tracfone based on HSN recommendation but we are now left "hanging" with a defective telephone. Although I purchased a 2 year warranty from HSN Tracphone said that they will only replace with a refurbished telephone of the same model....Who wants another defective telephone?
At the very least Tracfone should give us another model that will not just dial the operator by itself.
What is most disturbing is that Tracfone pretends that they did not know anything about the problem and, further, that the dialing is not a defect. What a joke. Just Google and you will find lots of folks who are having the same problem. This is a blatant example of a very dishonest vendor who can and has gotten away with selling a defective product.
Tracfone knows of the problem but can get away with not doing anything to address it. Obviously we, the consumer, will have an uphill battle.
Again, I feel that HSN has the power and should join our fight for fair treatment.
highhopes2012 | Advisor 3 | 04.20.2014 6:25 PM

Its not the service providers fault it would be Samsung, the company that made the phone.

laughingboy426 | New Friend | 11.18.2012 10:35 PM
Well last night at work FOR THE FIFTH TIME, my Samsung S390G, LOCKED, IN MY POCKET, dialed 911. It rings, I answer
and get "this is the 911 operator, what is the nature of the emergency?" I can't find a fix and I am scared to carry it.
The manual that came with it is a joke. I have read many postings that say the same thing. Nobody can find a fix. This is really
BS. I guess once again YOU GET WHAT YOU PAY FOR!
AmazonDeb | Admirer 3 | 11.12.2012 11:10 AM
I have the same S390G and that's NEVER happened to me.
LEATHER | Inspirer 1 | 11.09.2012 11:09 AM
I have had several tracfones and NEVER had this happen.
Add your reply here...
You must be a registered user to add a comment here. If you've already registered, please log in. If you haven't registered yet, please register and log in. Post a Reply
New Friend
Modmom2
Posts: 1

RE: Samsung S390G dials 911 with keypad locked

Yes, there seems to be a problem with this phone auto-dialing 911 (there are too many reviews of this phone mentioning the problem to dismiss it). Tying up 911 operators while they call back to make sure no help is needed is much more than "embarrassing" or "inconvenient", it can delay help to those truly in need.
SOLUTION: After several calls from 911 to my daughter's phone after it self-dialed and her placing it in as secure place in her purse as possible, she finally took her hard cover from her i-pod and put it over the keyboard; there have been no further auto-dials of 911 for the last several months. I picked up the hard cover online, but I'm sure the big-box electronics store should have something similar.
Please use plain text.
New Friend
bob from chicago
Posts: 1

RE: Samsung S390G dials 911 with keypad locked

My samsung s390g calls the police ALL the time. It drives me crazy.
Please use plain text.
Advisor 2
Meezergeezer
Posts: 2,608

RE: Samsung S390G dials 911 with keypad locked

Gosh I thought I was the only one that had this happen. This happened at least 3 times to me and I know I was very careful. I know many times I shut my phone off.

I will be looking for a different phone when I see a model that I like. I don't think I will be getting another Samsung phone..
Please use plain text.
Advisor 2
Meezergeezer
Posts: 2,608

RE: Samsung S390G dials 911 with keypad locked

does anyone have any clue how the phone dials 911 by itself? What key triggers the dialing....?
Please use plain text.
Rmo
New Friend
Rmo
Posts: 1

Re: Samsung S390G dials 911 with keypad locked

My Samsung S390G has called 911 6 times. It has never done this until recently. Its is in my suit pocket when this occurs with lock on. It is embarrassing and potentially illegal if it is repeated. Samsung needs to fix this. While I am on the subject the phone cannot be safely dialed while driving due to its configuration. 

 

Michael O.  in Florida

 

Please use plain text.
Advisor 2
Meezergeezer
Posts: 2,608

Re: Samsung S390G dials 911 with keypad locked

I had this same model and it happened to me repeatedly. Even when I shut the phone off - I ended up trading up to the LG840 - much better phone and doesn't dial 911 all the time.
Please use plain text.
New Friend
danenslow
Posts: 1

Re: Samsung S390G dials 911 with keypad locked

After calling emergency a half-dozen times, I upgraded from a Samsung T105G to an LG440G (only $5 at Freddy's, double minutes).  (I also see that the Tracfone site has a refub LG800G for $5 plus ship).

 

How it works: As I understand it, when "08" is dialed, ANY tracfone will call your regional directory of emergency numbers (normally your area code, prefix , followed by 9911.) Then it will immediately call that emergency number, which we know as 911.  This occurs even if the phone is turned off!   

 

The digits "0" and "8" are right together at the bottom of the keyboard, so it's easy to set off when, as the samsung, does not have a top cover.  My Samsung came with a carrying case, but, at belt level, i set it off whenever I  brushed against a cabinet.

 

The solution is that you need a phone with a top cover. 

Please use plain text.
New Friend
kevin399
Posts: 1

Re: Samsung S390G dials 911 with keypad locked

My phone has dialed emergency itself to the point they have warned me I have sg390 too
Please use plain text.
Advisor 3
highhopes2012
Posts: 1,030

Re: RE: Samsung S390G dials 911 with keypad locked

Its not the service providers fault it would be Samsung, the company that made the phone.

Please use plain text.
Conversation Stats
18 Replies
11.08.2012 6:17 PM
2246 Views
5 Smiles
17 in Conversation


How can we help? Call or email us anytime... really!

Internet Explorer Chrome Firefox For the best hsn.com shopping experience, please consider updating your browser to a newer version. We recommend Internet Explorer 9 or above, Chrome, or Firefox...