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paularose | Admirer 1 | 09.26.2013 12:05 AM
I LITERALLY do not believe what the idiots at Tracfone just told me. I just got the phone today and was trying to confirm that I got the 600/600/600 time advertised as part of the phone's purchase price.

The rep (and unfortunately I have to say they are ALL idiots) actually told me that there IS NO WAY AT ALL TO FIND OUT HOW MANY MINUTES YOU HAVE LEFT ON YOUR PHONE!!! So, silly me, I asked her how the h*ll am I'm supposed to keep track on my talk/text/data time, and she said....'well, you could write it down'.

This is freaking insanity!

Does anyone 'out there' know if this is true? For g*d's sake, I had a cheapo Motorola Tracfone for years and it had a very nice scroll across the phone's 'home page' telling me how many minutes and service days I had left. And a new android phone can't even do that?????????

You know I really am starting to wonder about hsn. Its not WHAT they say when the shills come out and push the products...its what the DON'T say. How many of these phones would have been purchased if everyone knew in advance that you CANNOT keep track of your minutes and data usage on this piece of you know what....

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ArleneHu | Admirer 1 | 09.26.2013 2:56 AM
paularose, I saw your posts on the Tracfone website and their reply that you should use the "Check Balance" section on their website. I tried it with my current Tracfone (my Centura is due to be delivered tomorrow) and while it showed my service ending date, it told me to check my phone for the balance. Did you try checking the "Check Balance" on their website with the Centura and if so, did it actually give you the balance? Having to go their website every time I want to know how many minutes I have left is inconvenient to say the least, but if I can't even get the info there it would make it almost impossible to use.

If mine comes tomorrow, I think I may wait to activate it until I see if other people have this same problem or what other problems show up.

GardenMama | Admirer 2 | 09.26.2013 1:29 AM
paularose, I find this hard to believe that there is no way to tell how many minutes, data & texts you have. Most of your Tracfone people are either reading off a script or simply do not know about their products.

When I was using the LG500, people were on their Facebook page asking questions and they didn't have the answers. I did and when I posted them, Tracfone would erase them because I was making them look bad or else tried to take the credit for my posts. .

Tracfone has a Facebook page if you do Facebook. You could ask there. Google "Tracfone.Corporate Office". There are several numbers. I don't know if the numbers below are good or not. I have not had to call them in a couple of years. GOOD LUCK!!



Corporate Office Address:
TracFone Wireless, Inc.

América Móvil, S.A.B. de C.V
9700 Nw 112th Avenue
Miami, FL 33178
United States

Phone: 305-640-2000
Fax: 305-640-2070


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Admirer 2
Posts: 39

RE: Samsung Galaxy Centura - WHERE CAN YOU FIND OUT HOW MUCH AIRTIME YOU HAVE LEFT

I just got my phone and I noticed that myself that the phone will not display your minutes. I also had 1880 minutes on my other tracfone and they only transferred 1100 worth of minutes and 1100 worth of data and 1100 txts and then I added their minutes.

I guess you can just bookmark the tracfone webpage where you type in the number to check your minutes, after you type in the number they will message you your minutes on your phone
New Friend
Posts: 1

RE: Samsung Galaxy Centura - WHERE CAN YOU FIND OUT HOW MUCH AIRTIME YOU HAVE LEFT

I recently purchased the HSN deal for the Centura Samsung Android phone. I have been a Tracfone customer for over 10 years. Bottom line, this phone is awesome. Common man, get real would you - this is a Tracfone not some 50, 60 or $100 a month unit.
Now, with all due respect to those of you that have had trouble finding your minutes, you are correct, there is no old fashioed "Prepaid" button. The tracfone website, as stated earlier, does have the check "Check your Minutes" button on the website home screen and I found it, somewhat unexpectedly, to work perfectly - enter your phone number and last 4 of your serial # and voila !
In addition, I received a text message telling me how many minutes, texts and mb of data I had remaining.
Seems to me if you are using a Tracfone and need to "trac" your minutes that closely then you are using the wrong service.
Oh, and BTW, the customer service folks at HSN aswered my inquiries in less than a day - Top notch.
Good luck
New Friend
Posts: 1

RE: Samsung Galaxy Centura - WHERE CAN YOU FIND OUT HOW MUCH AIRTIME YOU HAVE LEFT

I did not read all of the comments from this post ... But there are to ways to check balance on phone

1: via website using the check balance feature
2: install the tracfone app from the google store for free.

You can click on the app or add the widget to your home screen which will have the balance always in view.
Admirer
Posts: 6

Re: Samsung Galaxy Centura - WHERE CAN YOU FIND OUT HOW MUCH AIRTIME YOU HAVE LEFT

I booked mark the page http://a.tracfone.com and click on that whenever I want to find my balance.  It will show you what is remaining including your end date.  Also, will send you a "message" confirming the same.  I am looking for an app to put on the Samsung Galaxy Centura so it will be even easier that this. 

 

New Friend
Posts: 1

Re: Samsung Galaxy Centaur - WHERE CAN YOU FIND OUT HOW MUCH AIRTIME YOU HAVE LEFT

I agree.  I bookmarked the web site on Tracfone and can check all balances whenever I want.  I find this to be no inconvenience at all.  Quite the contrary, it is convenient.

 

I am sorry that other users do not like this approach; however, with cloud-based information the norm nowadays, I do not find it exceptional to the rule.

 

Mrs. Zip and I love our new phones and have had no problems or complications whatsoever.

 

Thanks HSN and Tracfone.

 

--Zip

Admirer
Posts: 12

Re: Samsung Galaxy Centura - WHERE CAN YOU FIND OUT HOW MUCH AIRTIME YOU HAVE LEFT

I cant provide you an answer except to say if you sign with a company like Tracfone, you are not going to get any kind of customer service.  The call reps are outsourced to Phillipines or India or somewhere like that.  While I dont have Tracfone, I use Straight Talk, which is owned by them, and its the same issues.  Whether you use phone or email, they are just incompetent.  They have trouble with English and they just dont know what the policies are.  THey probably answer calls about different brands.  Theyve provided me incorrect information all the time.  If you cant get help, here's an email for the higher ups when you cant get help.  HOpefully, they can set you straight.

 

TF.CorpResolutionTeam@Tracfone.com

New Friend
Posts: 1

Re: Samsung Galaxy Centura - WHERE CAN YOU FIND OUT HOW MUCH AIRTIME YOU HAVE LEFT

This is a great idea but I think it takes minutes away on the phone not sure but I also have it on my desktop on my laptop. I am learning something new everyday can anyone tell me how to delete APS I wont use that are on my phone??

Manager HSN
Manager
Posts: 3,781

Re: Samsung Galaxy Centura - WHERE CAN YOU FIND OUT HOW MUCH AIRTIME YOU HAVE LEFT


mauraBH3 wrote:

This is a great idea but I think it takes minutes away on the phone not sure but I also have it on my desktop on my laptop. I am learning something new everyday can anyone tell me how to delete APS I wont use that are on my phone??


Its good to learn something new everyday, @mauraBH3. Learn how to manage your applications on the Samsung Galaxy Centura by checking out this tutorial.

It’s fun here!
Admirer 3
Posts: 53

Re: RE: Samsung Galaxy Centura - WHERE CAN YOU FIND OUT HOW MUCH AIRTIME YOU HAVE LEFT

You get the tracfone app and you can view your minutes/text/data at any time. I also didn't like that we couldn't see it right away, but the app takes care of it! If you have google play, it shouldbe there or on the tracfone website.

New Friend
Posts: 1

Re: Samsung Galaxy Centura - WHERE CAN YOU FIND OUT HOW MUCH AIRTIME YOU HAVE LEFT

I got my phone recently and was having the same issue.  I couldn't find the minutes anywhere.  Tonight I was trying to get the minutes from my old phone put on my new phone and noticed a small scroll at the very top of my phone just above the app/widgets. I only noticed it when I turn my phone on and you have to be quick to catch it.  I hope this helps.

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