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KERIGA | Inspirer 1 | 09.24.2013 6:52 AM


As promised on the other TS thread, I've copied my original answers to your first questions about the new Samsung Galaxy Centura 738 that we purchased last Saturday. Please post any additional questions, comments concerns about the phone specifically and TracFone in general here and I'll try to assist you as much as I can.

This is my 6th handset from TracFone in about seven years. Before that, I had service through Net10, TracFone's sister company after switching from Verizon. Customer Service isn't perfect, but it has improved exponentially from the way it was even a few years ago. My experience can help you navigate the intricacies of problem resolution and I'm more than willing to share this information.

As promised, below are my original posts from the TS thread answering a few of the first questions asked about the Samsung Galaxy Centura 738.

==================================================================================

Post #1

As soon as the clearance prices began appearing on the LG 800g and the LG 840g a few weeks ago, it was abundantly clear that something new and big was about to be introduced. This Samsung Galaxy Centura 738 Smartphone not only met, but exceeded, all expectations.

I'd been checking TracFone's website weekly and still there's nothing. What I noticed were the cut rates on these two former touchscreen stars. The reconditioned LG 800g is listed at $5; the reconditioned LG 840g now sells for $9.99.

It's absolutely true what HSN said about having the Galaxy Centura exclusive. It's not even available yet on TracFone's website.

You can't beat this deal, whether you're a new or existing TracFone customer, where everything rolls over and what are now only Talk minutes suddenly become Text and Data, too.

It's been years since I've purchased an airtime card. I just upgrade my phone every 18-24 months, getting the newest handset with accessories, bonus minutes and this time, that fantastic $25 gift card for the Google Playstore.

I can't wait to get this phone. I feel sorry for anyone who hesitated and missed Saturday's TS (Sept 21st) because today HSN is selling the same package for $149.95, a $20 savings over the MSRP when purchased directly from TracFone or conventional retailers (where it won't be available 'til mid- or late-October), but it's $25 more than the TS price and the ETA is Oct. 7th.

jeannellen your current LG 840g is not a true smartphone, but rather a hybrid built by LG to Tracfone's specifications. I'm sure you've noticed that while it was superior to its immediate predecessor, the LG 800g, there were so many things it simply couldn't do. Limitations regarding access to certain e-mail protocols and restrictions on the size of webpages it could load or even connect with often became frustrating. With this new Galaxy Centura, you'll be able to do everything that you currently do on an Android tablet. In fact, these phones are mini-tablet computers, often referred to a "phablets," for combination phones and tablets. With the 3g Wi-Fi, you won't deplete your stockpile of Data minutes and you can web browse at no cost just like you did on your LG. Always make certain the wi-fi is on and you're connected to a router or hotspot. Of course, if you're not in the vicinity of a freebie hotspot, you'll be able to access the Internet, but it's going to cost you in data mbs.

mooncat7, the best way for existing TracFone customers to port their current number, minutes and airtime to the new phone is to call Customer Service at TracFone. Rather than doing it yourself online, it's good idea to: (1) speak to a TracFone CSR (make sure that you get that CSR's name and ID number as a reference in the event that problems arise). (2) make sure the new phone is fully charged. They tell you that your new cell phone must be turned on during the process, so it's best to (3) call from a landline or another cellphone - not the new one that you're attempting to activate and to which you're porting and transferring. Do NOT turn off the new phone. They'll tell you that it can take up to an hour or more to complete the process. I've done it this way numerous times and it's never taken more than a few seconds to accomplish activation, addition of the bonus minutes and porting my number.

arinta, go to the TracFone website, click Support and click Technical Support followed by FAQs on the drop-down menu. Perhaps someone misspoke in the demo because there doesn't appear to be a third method of phone number porting.

Meezergeezer, you appeared to have some reservations, writing "...I hope if this phone doesn't work out I can transfer the minutes back to my old phone..." Of course, TracFone will allow you go retain your minutes and airtime, as well as re-porting your phone number, if necessary. It's a good idea to: (1) speak to a TracFone CSR (get name and ID number as a reference in the event that problems arise) for help in doing this and (2) make sure you do this before returning the new phone, because you'll be asked for information contained therein. Also note that if you've de-activated the old phone, it may be necessary for TracFone to send you a new SIM card to re-activate, therefore you may find yourself without cell service for several days.

4kitties, you said you're not terribly fond of touchscreen, especially in cold weather. Have you considered using a stylus? I just ordered a mini-stylus for this new Galaxy with a plug on one end that fits snugly in the audio jack, to reduce the chance of losing it. Of course, a screen protector is a must when using a stylus. Were you aware that there are gloves with small pads made of a special fabric at the fingertips that will permit body heat transfer, thereby allow you easy use of your phone, tablet, etc. even in cold weather? Personally, I'd find that cumbersome, so I'd simply prefer to use a stylus. Even when you size the icons and widgets to Normal or Large (some phones even have XLg), there's a tendency to touch more than one, especially if you have long nails.

Linny535, let me see if I can answer your questions. Data is defined as all the webpages you view, as well as songs, games, books, magazines and apps, etc. that you download.

Currently with your LG 840 g, you buy minutes and that translates into voice and text. When you text, 1 voice minute = 3 text messages. The new Samsung will have a 1:1 ratio of voice-to-text, which is still cheaper than a conventional wireless plan. For example, if you had Verizon now, your basic wireless plan of 350 minutes may cost $39.95/month, but you'd have to add a text plan that could cost another $30/month and a data plan that could cost $30+/month.

With TracFone and this new Galaxy Centura 738 smartphone, whenever you buy additional minutes (whether it's an airtime card, online purchase or you add on through the phone), whatever minutes you purchase will triple automatically (e.g. - 200 becomes 600) and they will also split into 3 separate buckets (e.g. - you'll get 600 voice, 600 texts and 600 mbs of data - all for the same price). When you go to a retail outlet, you're not going to see separate cards for data. Simply add the airtime and TracFone does the rest for you.

Remember, too, that just like your LG 840g with Wi-Fi, you won't deplete your data supply if you web browse, download, etc. while using a hotspot or a Wi-Fi router.

BTW - it's a good idea to hang onto your LG 840g as a reserve even after you've activated your new Samsung Galaxy. Suppose your new phone is lost, stolen or damaged. With the old de-activated LG 840g still in your possession, while you're waiting for a replacement Galaxy, you can call TracFone and request that they reactivate the LG (say it's an emergency and they can do it immediately over the phone) or send you a new SIM card to insert in the old phone and bring it back to life with all your minutes and airtime intact temporarily, until your replacement smartphone arrives. Yes, you'll have to switch back eventually, but you won't be left without a phone.

After you've done your Bluetooth transfers, it's also a good idea to leave your CONTACTS and other important info in the old phone that you've stored carefully in a very secure place until you're absolutely certain that you're going to give it away or recycle it. Then delete your personal information by restoring Factory Settings.

You also asked about buying a new phone from HSN, returning it but keeping the minutes for your old phone. I'm guessing they won't let you do that because the minutes are part of the package. Just buy minutes anywhere from the more than 80,000 retailers nationwide. Or go online or buy minutes through the phone. Often you'll find that Walmart and Target will discount the airtime card. Additionally, unless you tell them to stop, TracFone will bombard you with special offers for airtime, usually coinciding with holidays and back-to-school.

I sincerely hope that clarifies everything for you. If you have additional questions, I'll try to answer them for you.

==================================================================================

Post #2

Meezergeezer wrote:
A huge thank you to KERIGA - you were some complete and thorough in answering all of our questions. My husband and I ordered two - pretty excited to get the new Centura phone :smileyhappy: God bless, be well, Meezer :smileyhappy:

mooncat7 wrote:
Thank you so much, Keriga, you were just as helpful when I bought my 840G last year. Can you imagine what a zoo it will be at Tracfone as HSN customers start receiving their phones, with over 30,000 sold on Saturday?...

You're very welcome, mooncat7 and Meezergeezer. The Centura is going to be my first true smartphone, so I'm going to be learning its inner workings right along with everyone else. It's a simple matter of paying it forward because when I got my first Android tablet, I was ready to pitch the thing after a few frustrating days. There was a wonderful person on this Forum who was so incredibly patient. She answered my questions, offered helpful suggestions and generally got me to the point where I was comfortable with it. I went from wanting to return it to never leaving home without it in less than a week.

I had to laugh mooncat, when you theorized that TracFone Customer Service will be inundated in the next few days as the thousands of HSN buyers begin receiving their new phones. I can tell you from experience that many CSRs are relying on the same manuals that are available to the public online. In fact, in some cases, I found that I knew more about the LG 800g and the LG 840g than the "expert" on the other end of the line.

I'm amazed at how much content we've generated on the Electronics Forum with our LG 840g Q&A. It's pages and pages. As always, I'm happy to help whenever I can. I'll try to do the same with this Galaxy. Since this thread is mainly for the TS and already it looks as if we're going to rival the volume produced on those LG 800g and 840g threads, I'm going to copy the responses that I posted here and transfer them to a new Galaxy Centura 738 thread on the Electronics Forum. That way, after the phones arrive, if anyone has questions, we can explore and learn together without monopolizing this thread. Please post your questions over there.

The main thing to remember is to relax - don't stress - you've got a wonderful, brand new toy in your Galaxy Centura. Play with it; have fun with it. Quite honestly though, I expect it to be a fairly easy transition for those already using other Android devices because the phone has the same OS with widgets and icons. Even if you're upgrading from the LG 840g/LG 800g, there shouldn't be much of a learning curve, because you've already mastered the basics from this semi-smart hybrid phone. If you run into any obstacles, I promise to do my best to help you resolve those issues.

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mooncat7 | Admirer 2 | 09.25.2013 3:50 AM
It's my first Android phone too, Keriga, although I've had a Nexus 7 tablet for a couple of months. I had discovered Howardforums, and today found more Centura posts at androidforums.com. Looking for info, cases, batteries, reviews and etc. the phone is also called the Samsung SCH S738C and the Galaxy Discover S730G. Wirelessemporium.com has loads of pretty cases (I've even ordered a bling-y one!) and Amazon also has cases and spare batteries. Going to get a microSD card at Fry's on Saturday, and should be set!
mooncat7 | Admirer 2 | 09.25.2013 3:41 AM
I sent an email to CS when I got home from work about when the phones would ship. Their reply saying it had shipped today, as well as the "It's Shipped!" Notice from HSN arrived a couple of hours later :-) "On or before" Oct 1st. I hope it arrives Friday so I can charge it up and try the porting/transfer call on Saturday.
jr29 | Admirer 2 | 09.25.2013 1:24 AM
I just got an email saying I would get my phone on Thursday. I ordered it sometime Friday night, can't remember exactly what time. Thank goodness! I don't think I could stand to wait until next week lol. As for the Netgear item, I would check out the reviews over on Amazon. Then I'd get the one with the better review. I've got a Roku and I've never had any problems with it.

I think the reason for the slower delivery service is that they've taken to using UPS to the closest distribution point, and then they give it to the post office to deliver, which adds a couple of days to the time. I figure the government must be giving them a tax break for doing this-- gotta use whatever means necessary to keep the post office in business these days. Plus I'm sure it saves on overtime and/or extra personnel during peak periods.
KERIGA | Inspirer 1 | 09.24.2013 11:59 PM


Still absolutely giddy at the prospect of receiving the Galaxy Centura; can't wait! I checked the status of my smartphone and still it says "Packaging." I wondered has anyone's status had changed to shipped? I placed this order online at about 2 AM. I know HSN was inundated, but they should've anticipated the overwhelming response. I'm wondering why it's taking so long? If shipping is so delayed now, this doesn't bode well for the holiday season. Perhaps we all need to order extra early to ensure our gifts arrive on time.

Recently I've noticed that it takes longer to receive HSN orders. I purchased a Netgear Media Streamer on Sept. 19th and it seems as if it took days to process. Now the order status is showing that it should be delivered on the 30th. That's even slower than the usually snail-like pace of QVC.

Coincidentally, Target has a Roku this week for the same price - $99. I'm thinking of cancelling the HSN order because it took too long to arrive. Also, with Target, I don't have to pay S&H and get a 5% Red Card discount. (If you're interested, check Sunday's circular - pg 13).

ShopNBC is about the fastest, followed byThe Liquidation Channel, which has the best shipping rates. I ordered a pair of Tanzanite earrings last Thursday, paid $1.99 standard shipping and the package arrived today with a DHL label.

UPDATED 10:54 PM - Status: "Shipped."

GardenMama | Admirer 2 | 09.24.2013 1:30 PM
This is going to be my 7TH or 8TH Tracfone & everything you said KERIGA is correct. Tracfone also has a Facebook page where you can go for assistance. You can file a support ticket and they will work w/you through your email. If you prefer a live chat, they also offer that on their Facebook page.

Another great place for Tracfone info is HowardForums with the usual before & after. They have all kinds of forums for ALL kinds of phone.

Enjoy your new phones everyone!:d/ .
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NHDiane
Posts: 1

RE: Samsung Galaxy Centura 738

I am adding my name to someone who is having problems transferring all minutes. On Sat 9/28 the CSR told me I only had 700 minutes WHAT? I had 2878 to transfer. I did successfully add 600 HSN minutes for a total of 1320 minutes text data. I called again and the not so smart person added 2878 to the 1320 so now I have 4194 minutes but still 1320 text/data. IT has been a nightmare trying to get the remaining 2158 to text and data. They keep on escalating my situation but to no avail. I have been told that I couldn't check on the website because that wasn't being updated! Everytime you talk to someone you get different answers The only thing I get is I need to put you on hold for 3 minutes to access your data and I get that every 3 minutes until I finally tell them their 3 minutes are up. Does HSN care about this at all? The TF rep said how EASY and FAST the process would be. someone needs to let her know of the problems we all are having.

I will not lose the 2158 that are due me but at this point I don't know what else to do except to call every day which should not be an option.

If anyone has any numbers I can call, please let me know. I have called the 305 number which put me through to the Phllipines. I have called the 800 ERD number to no avail. I have been told there is a glitch so that the numbers aren't showing up on line, been told they have a confirmation that the 2158 went through but even the text messages from TF tell me what is online which isn't correct.

Glad some people had smooth sailing.

Very disappointed in HSN If anyone has a number to the higher ups, please call them about this problem. HSNcares, really.
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Admirer 2
GardenMama
Posts: 4,641

RE: Samsung Galaxy Centura 738

I must be one of th lucky ones on transferring my minutes & number. I did it with the number provided from HSN with no problems & within minutes. My clock set itself. I feel for the ones that are not as lucky.
==================================================================

Quote:KERIGA
jr29, even in the good old days - BC (Before Centura) - TracFone prohibited the use non-TF ringtones, even for the LG 800g and LG 840g. TF barred anything from GOOGLE PLAY and all other outside sources. They won't even allow you to use your own original compositions

==================================================================.

I'm sorry KERIGA but this is wrong. That is what Tracfone wants you to think.

jr29 has the right idea. I have been doing custom ringtones for years. I did it on my LG500 & also on my LG505C. Unfortunately you can not via bluetooth transfer the songs to the Centura.
There is a lot of songs out there for the Centura already. However it will look like they are for Net10 or StraigtTalk.

Umnet with the usual before & after has some & if you Google "Samsung Centura ringtones", I am sure you will find a lot of others.

BTW, you may want to go to Google Play & download a My Files Manger.

Happiness grows at our own firesides, and is not to be picked in strangers' gardens.
Douglas Jerrold
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Admirer 2
runnomore
Posts: 35

RE: Samsung Galaxy Centura 738

For customized ringtones, I installed Zedge; I was able to find several ringtones to customize certain contacts.

When I had LG 800, I wasn't able to setup my voicemail. I called TF CS and spoke to a few before they were able to set it up. First one said the phone doesn't have voicemail, the other said I should have it and I'm doing something wrong. Finally, the last person said for some reason my phone doesn't have voicemail but then did something on their end and I had voicemail. Just an FYI. I know a lot of time it is user error but sometimes it's programming that TF has to do on their end.

Also, I was able to get my missing data/text balance my using the TF support forum. Maybe people having issues with their service might get a quicker help using the Tracfone website support forum.

I should've added that when I first went on to redeem my google play credit, it gave me a message that I was past the 21-day deadline. I exited out of the browser and went back on the site, I believe it was my third try that it was successful. When you're putting in your code to get the credit on promocard site, there should be 3 fields: date (this should already be filled out; my first two tries it was blank).

I think people who are having such difficulty activating their phone started their activation process online (like me) and had over 1100 minutes to transfer. Also, I didn't have the benefit of this forum to see helpful hints. The instructions weren't clear. When you're activating online, make sure you put in the 15-digit airtime pin/promotion code provided in your shipping slip or the activating process is not complete. Then dial *22890. But if you have more than 1100 minutes on your old phone, call the number provided on the red pamphlet.

If you're clock/time on your phone is off, go to your calendar on your phone and check the setting and make sure the right time zone is checked off. (mine wasn't)
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Admirer 2
Linny535
Posts: 76

RE: Samsung Galaxy Centura 738

:d/
My phone was having problems getting activated. It is on now.
On the box the phone comes in, is a chart describing the units that each card purchase will give us.
It also tells how much each refill will give us.
By refill I mean there are different prices.
I have had Tracfone for 4 years.
In those 4 years I have upgraded my phone to match the new offers.
Tracfone by including this kind of phone will attract more customers.
So, when I had activation hiccups...](*,) it took a bit longer for it to be fixed than it once did when I had to get help fixing something.
I have watched you tube on this phone :d/
and done other things I could not do with my other ones.
So..as a person mentioned before, HOWARD FORUMS
also:
the Tracfone website has a forum and the techs help from the TF website forum pretty fast.
I will not put a link but if you search tracfone forums it will come up for you.

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Admirer 2
Linny535
Posts: 76

RE: Samsung Galaxy Centura 738

I am adding my name to someone who is having problems transferring all minutes. On Sat 9/28 the CSR told me I only had 700 minutes WHAT? I had 2878 to transfer. I did successfully add 600 HSN minutes for a total of 1320 minutes text data. I called again and the not so smart person added 2878 to the 1320 so now I have 4194 minutes but still 1320 text/data. IT has been a nightmare trying to get the remaining 2158 to text and data. They keep on escalating my situation but to no avail. I have been told that I couldn't check on the website because that wasn't being updated! Everytime you talk to someone you get different answers The only thing I get is I need to put you on hold for 3 minutes to access your data and I get that every 3 minutes until I finally tell them their 3 minutes are up. Does HSN care about this at all? The TF rep said how EASY and FAST the process would be. someone needs to let her know of the problems we all are having.

I will not lose the 2158 that are due me but at this point I don't know what else to do except to call every day which should not be an option.

If anyone has any numbers I can call, please let me know. I have called the 305 number which put me through to the Phllipines. I have called the 800 ERD number to no avail. I have been told there is a glitch so that the numbers aren't showing up on line, been told they have a confirmation that the 2158 went through but even the text messages from TF tell me what is online which isn't correct.

Glad some people had smooth sailing.

Very disappointed in HSN If anyone has a number to the higher ups, please call them about this problem. HSNcares, really.




I am not going to transfer my minutes and time from my old phone.
I have decided to keep the phone and use it till the min & time runs out.
Besides both were gifts to me from my children.
Also may i say that it is better to first get the Centura activated then wait a while before getting the old stuff into the new one.
After reading a few forums about this issue that is what most people feel is the best way to do it.
besides, doing it that way you have time to get used to the new phone while still using the old one.
It is much easier for me to use my LG840G for texts only because I am so used to it that way.
Also:
I have no clue how the hosts got the voice thing to do what it does for you on the phone.
It looked like fun.
Wonder if a Suri type app like JEANNIE would work on this phone?
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Admirer 2
jr29
Posts: 61

RE: Samsung Galaxy Centura 738

: I have no clue how the hosts got the voice thing to do what it does for you on the phone. It looked like fun.

I think she was using the Voice Dialer app that's on the phone. I haven't tried that yet. She also used Google search which is little microphone at the top of your phone screen.

Wonder if a Suri type app like JEANNIE would work on this phone?

You need to look for the Assistant app. It works a lot better than Jeannie.
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Inspirer 1
KERIGA
Posts: 412

RE: Samsung Galaxy Centura 738


Here's a quick update on the TIME ZONE issue: My phone went insane again and automatically reset itself. This time, it was only a minus 3-hour time difference. I did the usual but this time, I checked the Automatic settings and powered down, then immediately powered up again. My reasoning is that when you add software to a computer or make other adjustments, they don't take effect until you shut off the device and re-boot. So far, so good.

With the time going wonky for no apparent reason, it's annoying if appointments are scheduled and alarms set, then due to the internal mechanisms, the phone fails to alert.

Here's hoping that it doesn't do the complete shutdown again, in which it's impossible to access any websites. It's an easy solution now that I know what to do, but I don't think it should be necessary to repeat this daily.

Since I'm not on Facebook (and really don't want to join), I'd really appreciate someone summarizing what was said about this problem and how to solve it on the TracFone page.

I really want to thank you, runnomore, GardemMama, and jr29, for clarifying the issue of using non-TracFone ringtones. I'm going to try some of the sources that you've provided.

Years ago, when I left Verizon, I wasn't able to find my favorite ringtone in what was then a very limited selection. I tried one of the many sites available on the Internet and that DL it didn't work. That's when I got the TF warning. Subsequently TF upgraded and extended its selections, so when I finally found what I wanted on their website, I never looked back, except to ask about a few I couldn't find. That's when they again said, "No." Fingers crossed that on the sites you've suggested I find the three I was using on my old LGs. Thanks for the info.

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Admirer
pammypalm
Posts: 5

RE: Samsung Galaxy Centura 738

A nightmare getting activated and minutes transfered. Got that sorted but still can't activate voice mail or the $25 google play card...any suggestions?
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Admirer 2
mooncat7
Posts: 32

RE: Samsung Galaxy Centura 738

As far as voice instead of text, I found these two solutions (which are the same/similar but described a bit differently) on other forums. I have done the first one and it seems to work fine.

First go to your settings and under language and input, make sure to check google voice typing. Then when you bring up your keyboard (as like to send a text) at the bottom of the keyboard, there is a 123Sym square and right next to it should be the mic symbol. If that isn't there, and instead there's a little gear symbal, press and hold that and the mic will pop up to allow you to change to the mic.

When you go to your text messaging, click on your "Type message" as if you are going to type a message. At the top left of the phone there will be a little keyboard icon, slide down from the top and you should see "Select Input Method." Click on it and now you will see "Google Voice Typing, "Samsung Keyboard" and "Configure Input Methods." Click on Configure Input Methods. Now click on on Samsung Keyboard and turn off "Predictive Text." Done.

As far as asking questions, etc. - on the main screen, at the right of the search bar at the top of the screen is a mic icon. Click it. It will ask you if you want to use Chrome or another browser. Then touch the mic and speak. I asked it "find Starbucks." It asked me if I wanted to turn on Location and I touched Yes. Google search then popped up with all the local Starbucks.
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Admirer 2
Linny535
Posts: 76

RE: Samsung Galaxy Centura 738

Good points about this phone.
When you first turn it on it does at the very top in tiny fonts...give you your bank info.
The three banks balances do show .
Not sure? But I think once you have signed in to your GMAIL GOOGLE account not only can you manage the emails there but if you are subscribed to any You Tube channels and what not, the new ones show up in your phone at your GMAIL account.
Also:
I read where a few people went shopping
and forgot the things they needed for a recipe and just searched via voice GOOGLE
and saw the recipe and got the things needed for it.

True this phone has a few bugs and burps and maybe even hiccups...
but it does seem to be helpful in searching when you do not have access to a PC or do not take your Tablet along shopping.
So...
the phone also of each time an email goes into your Gmail inbox and you can view it then delete from the screen without having to go to a computer to check them.
Once I got the hang of these features it is growing on me.
Not saying I am 100% happy, but I am slowly making baby steps to that.
What is not so good is the division of the BUCKETS.
I was used to simple
you have so and so many minutes and so and so much time remaining across the screen.
If they can do this I would be much happier with this phone.
I am keeping this phone because I do think in time it will be worth the price just to do all the different things easier on this phone , internet search is pretty handy...
ok that is for today..
learning new things helps.
:d/
I have much to learn about this phone.

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