10-01-2013 01:17 PM
10-01-2013 01:37 PM
10-01-2013 04:52 PM
10-01-2013 05:04 PM
10-01-2013 05:11 PM
I am adding my name to someone who is having problems transferring all minutes. On Sat 9/28 the CSR told me I only had 700 minutes WHAT? I had 2878 to transfer. I did successfully add 600 HSN minutes for a total of 1320 minutes text data. I called again and the not so smart person added 2878 to the 1320 so now I have 4194 minutes but still 1320 text/data. IT has been a nightmare trying to get the remaining 2158 to text and data. They keep on escalating my situation but to no avail. I have been told that I couldn't check on the website because that wasn't being updated! Everytime you talk to someone you get different answers The only thing I get is I need to put you on hold for 3 minutes to access your data and I get that every 3 minutes until I finally tell them their 3 minutes are up. Does HSN care about this at all? The TF rep said how EASY and FAST the process would be. someone needs to let her know of the problems we all are having.
I will not lose the 2158 that are due me but at this point I don't know what else to do except to call every day which should not be an option.
If anyone has any numbers I can call, please let me know. I have called the 305 number which put me through to the Phllipines. I have called the 800 ERD number to no avail. I have been told there is a glitch so that the numbers aren't showing up on line, been told they have a confirmation that the 2158 went through but even the text messages from TF tell me what is online which isn't correct.
Glad some people had smooth sailing.
Very disappointed in HSN If anyone has a number to the higher ups, please call them about this problem. HSNcares, really.
10-01-2013 06:37 PM
: I have no clue how the hosts got the voice thing to do what it does for you on the phone. It looked like fun.
Wonder if a Suri type app like JEANNIE would work on this phone?
10-01-2013 06:49 PM
Here's a quick update on the TIME ZONE issue: My phone went insane again and automatically reset itself. This time, it was only a minus 3-hour time difference. I did the usual but this time, I checked the Automatic settings and powered down, then immediately powered up again. My reasoning is that when you add software to a computer or make other adjustments, they don't take effect until you shut off the device and re-boot. So far, so good.
With the time going wonky for no apparent reason, it's annoying if appointments are scheduled and alarms set, then due to the internal mechanisms, the phone fails to alert.
Here's hoping that it doesn't do the complete shutdown again, in which it's impossible to access any websites. It's an easy solution now that I know what to do, but I don't think it should be necessary to repeat this daily.
Since I'm not on Facebook (and really don't want to join), I'd really appreciate someone summarizing what was said about this problem and how to solve it on the TracFone page.
I really want to thank you, runnomore, GardemMama, and jr29, for clarifying the issue of using non-TracFone ringtones. I'm going to try some of the sources that you've provided.
Years ago, when I left Verizon, I wasn't able to find my favorite ringtone in what was then a very limited selection. I tried one of the many sites available on the Internet and that DL it didn't work. That's when I got the TF warning. Subsequently TF upgraded and extended its selections, so when I finally found what I wanted on their website, I never looked back, except to ask about a few I couldn't find. That's when they again said, "No." Fingers crossed that on the sites you've suggested I find the three I was using on my old LGs. Thanks for the info.
10-01-2013 11:21 PM
10-02-2013 01:44 PM