Reply
Inspirer 2
Meezergeezer
Posts: 2,470

Activating Samsung Centura -

I have a bunch of regular Tracfone minutes close to 2600 minutes - I thought I read where you couldn't transfer 2600 minutes online to the Centura phone? Is that true? Do I need to go through a service representative to transfer that hunk of minutes...

How did your transfer of minutes go? Hopefully smoothly...

Thanks all :smileyhappy:
Please use plain text.
Admirer
jandel7746
Posts: 6

RE: Activating Samsung Centura -

The best laid plans,
I had a over 200 minutes and 465 days to transfer along with that I wanted to keep my number.
So far the new phone has a new number and no minutes (I wanted to just activate first) and the old phone that has no minutes so I am away from home with 2 phones and can't make a call.
I don't know if I should try and deactivate and start over or maybe I have lost the number that I have had for about 6 or more years. Hate that.
Right now the smart phone don't seem so smart to me.......lol......
What a mess.
Please use plain text.
New Friend
Arty01
Posts: 4

RE: Activating Samsung Centura -

Could those of you who have had success in transferring over minutes >1,100 tell me specifically how you did that? I'm seeing more than a few posts of those who, apparently, had a balance exceeding that number on their old phone, but the transferred amount stopped at 1,100. My online request at Tracfone's website gave me a reference PIN and to call "SafeLink Wireless." I did so last week, and the operator had me read back numbers from the old Tracfone and he zeroed out the days/minutes and said the remaining balance would show up. It's still not there, so I did a Live Chat session with a TF operator today...and she ended up reading back the same message I was emailed (call the same SafeLink number and enter the same reference PIN....) But if the old phone is now "zeroed out", am I outta luck now?

Tracfone has a forum that has over a hundred posts with the same problem and a live operator is taking each individual request offline to resolve. But, for some reason, it won't let me register on their forum (it says my email account is already in use, but I never registered, nor have a user name with which to have them reset!)

I'm wondering if I should just give up and be happy with the 1,100 ( and 600 bonus) that I do have...
Please use plain text.
Admirer 2
jr29
Posts: 61

RE: Activating Samsung Centura -

Meezergeezer, I'm afraid there's no foolproof method that I've heard of. I would recommend using the online message if you have 1100 minutes or less. That seems to have worked for a lot of people. Hopefully they worked out the bugs of the the system by now, so you might even be able to use this method even if you have more than 1,100 minutes. Or if you feel lucky, try calling 1 800 876-5753, which is the executive resolution department number ( not the usual customer service number). They seem to know what they're doing most of the time, although it might you might still get a representative who doesn't have the training on the new system ( especially at night, where they don't all seem to have had the new training). If that fails, send an email to

TF.CorpResolutionTeam at tracfone Dot c o m

(Replace the words "at" and "dot" with their symbols and remove the spaces since I'm not allowed to type them here.) In fact, you might just want to send an email to them in the first place. They all know what they're doing and you'll probably get the best results in the least amount of time. In my case, they had to try a couple of times but I finally got all of my minutes, texts, and data with bonus minutes added because I had trouble.

It took a few days, mainly because it was the weekend-- but now I have a great little android phone for not that much more than the the old "dumb" tracfone. They are working on a solution for getting the minutes and time available on our phones, and I have all the apps that I have on my tablet for when I'm nowhere near a wifi outlet. I love my Centura, and for me it was worth waiting a couple of extra days and spending some time on the phone. Of course, if you're the impatient type, YMMV.
Please use plain text.
Inspirer 2
Meezergeezer
Posts: 2,470

RE: Activating Samsung Centura -

I am going to have bunches of fun - prior to getting the Android - I got another LG840 mainly for the minutes - so I have to activate that one and then transfer those minutes over to the new Android - Oh joy oh joy.

I tried to do it online and weird - I have the LG840 with the triple minutes - I have 863.95 minutes and 1093 service days. By the time I was done with the online process - mind you I have not contacted HSN yet - trac fone said they would be transferring 2570 minutes and 929 minutes...so I would lose 164 days service....

My new LG840 is for a year extension and 1400 minutes...

I don't know if I should go ahead and take the 2570 minutes and lose the 164 days and hope that I get the triple minutes when I call HSN and the 365 days...

Or would you call Tracfone to get the correct days and minutes...


Then I have to deal with the Android...the Android does look cool though!!! I've played with it off our WiFi...pretty nice little phone.

I think I might end up calling Trac fone...
Please use plain text.
Admirer 2
jr29
Posts: 61

RE: Activating Samsung Centura -

I would email tracfone at the address I gave above (CorpResolution). They are very prompt in answering and seem really motivated to get things right for you. They should be able to fix your days and minutes as well as any text or data problems you might have. Just be sure to give them all the information on the old and new phones, such as serial numbers, "0" and "30" codes on the "old" phone, number of days/minutes/texts/data you got / should have gotten, etc. As for getting your 600 minutes, texts, and data, that is easy by comparison. I didn't have any trouble with that.

P.S. I actually had zero trouble transferring my days and minutes using the regular automated phone line-- they were 100 percent correct when I did the port from my old phone. The problems arose because I didn't get my matching texts and data. After I got my old texts and data numbers fixed, I got my 600 minutes, texts and data over the phone with no problems.
Please use plain text.
Inspirer 2
Meezergeezer
Posts: 2,470

RE: Activating Samsung Centura -

Thank you jr29. So you did your activating online and then if there were issues you emailed the CorpResolution email address?

I might try that - tonight I had to talk to 2 people - the first person was clueless the 2nd person understood and Trac phone activated the phone. Ironic when I did it online they would have given me a lot more minutes 2570 versus 853, but I lost my days...and it wasn't honest. So now I have the correct number of days and hours. Waiting for HSN to give me my 1400 minutes and 365 days.

Can't wait to transfer to the Android.

I am hoping that eventually there were be an app so that you can keep Trac of your minutes and days without logging into Trac Fone....

Thanks jr29 - hope you have a wonderful evening :smileyhappy:
Please use plain text.
Admirer 3
KERIGA
Posts: 411

RE: Activating Samsung Centura -


Could those of you who have had success in transferring over minutes >1,100 tell me specifically how you did that? I'm seeing more than a few posts of those who, apparently, had a balance exceeding that number on their old phone, but the transferred amount stopped at 1,100. My online request at Tracfone's website gave me a reference PIN and to call "SafeLink Wireless." I did so last week, and the operator had me read back numbers from the old Tracfone and he zeroed out the days/minutes and said the remaining balance would show up. It's still not there, so I did a Live Chat session with a TF operator today...and she ended up reading back the same message I was emailed (call the same SafeLink number and enter the same reference PIN....) But if the old phone is now "zeroed out", am I outta luck now?

Tracfone has a forum that has over a hundred posts with the same problem and a live operator is taking each individual request offline to resolve. But, for some reason, it won't let me register on their forum (it says my email account is already in use, but I never registered, nor have a user name with which to have them reset!)

I'm wondering if I should just give up and be happy with the 1,100 ( and 600 bonus) that I do have...


Arty01, I don't know if the 1,100 threshold is something that is pre-programmed into TracFone's system or whether it's purely coincidental that customers with balances exceeding that amount had trouble via the automated system or online.

Personally, when I tried to port my number from the LG 840g, then activate, transfer and convert 4,270 minutes and a Service End Date of April 2015 via the automated system on September 29th, the system crashed and burned midway through the process. I was in fear of losing minutes, airtime or both as I waited to speak with a CSR. Fortunately, when the CSR answered, she told me that the activation was in process (it was, and completed minutes later while I was talking to her). Everything transferred and converted as it should have. All I had to do in order to complete the process was to read the Activation Code from my HSN invoice to her so that the 200 BONUS MINUTES could be tripled and converted into 600 VOICE, 600 TEXTS and 600 DATA.

Perhaps the automated system is functioning perfectly now or at least better than it was in the first few days. Save yourself the hassle and just call and let a CSR do it for you. One can only hope they're all up to speed and clear about the HSN-TracFone deal, so they know what you paid for and what you're entitled to get.

BTW - here's a Fun Fact about the old deactivated handset: my former Airtime Info and former Service End Date still appear on the deactivated LG840g. The phone still displays the correct date and time, and can still be used as an alarm clock if you keep the battery charged.

As for your saying "I'm wondering if I should just give up and be happy with the 1,100 ( and 600 bonus) that I do have..." ABSOLUTELY NOT! You paid for a new smartphone, plus triple bonus and you shouldn't accept anything less. If anyone tries to deny or undercut or shortchange you in any way at all, you should contact the Executive Resolutions Department ASAP! Good luck, Arty01. I hope all goes well for you. Please let us know the outcome.

Please use plain text.
New Friend
Arty01
Posts: 4

RE: Activating Samsung Centura -

Thanks, Keriga! I tried calling the same number back this morning, as instructed yesterday. Spent an hour on the phone back and forth with an operator I did not understand. Yet again, she had me enter the codes from the old phone and told me it was closed out (even though I had explained, in detail, that was done during the steps when I called them for help on Friday.) After countless times on hold, she came back and told this wasn't a triple-minute phone and I wasn't entitled to triple-minute benefits...which is not only wrong, but really had nothing to do with getting my ~360 minutes credited back. She even started questioning why I was waiting so long to call and resolve the minute discrepancy (at least that's how I took it....again, difficult to understand.) After another round or two of being placed on hold, she said it was taken care of. Now, I have my "minutes" correct, but she didn't add them to "text" or "data". *Sigh*

Gonna try the Tracfone activation number that came with the phone next and then, if necessary, use the email address given in an earlier post. But, for future reference, if Tracfone says to call SafeLink Wireless with a generic "Reference PIN 151581," don't bother....

I'm not picky when it comes to customer service, but it just amazes me that not one person I've talked to or emailed seems to comprehend the issue! I feel like I'm straighforward in explaining myself to them, but no one on the other end seems to know who to ask, much less that this could be an issue worth following up, returning my call when it's figured out, etc....
Please use plain text.
New Friend
Arty01
Posts: 4

RE: Activating Samsung Centura -

Oh...it gets better...

After another live-help request, mentioning the SafeLink issues, I was told...yes...to contact the same SafeLink number.

So I finally called the Tracfone customer service number from the red card. The rep kept (as he was saying) "reading the account" and came to the conclusion that, because the minutes came over from my call this morning, there was nothing he could do with the "text" or "data" matching minutes without re-entering all minutes on top of what I had and suggested I buy a data card separately!! No matter how many times I asked 'why', he kept repeating that same line. I don't know if the person this morning messed up by only entering it under "minutes" only or what happened. So now, I have 2060 "minutes", but am stuck at 1700 "text messages" and 1700 "data". I Guess I'll chalk it up as a loss and move on with life..
Please use plain text.


to know us

is to love us

FlexPay: Indulge today

See something you love? With FlexPay you can order now and pay in easy installments. (Plus there's no interest & no fees. Sweet!)

Internet Explorer Chrome Firefox For the best hsn.com shopping experience, please consider updating your browser to a newer version. We recommend Internet Explorer 8 or Firefox.